Hyatt Centric Faneuil Hall Boston

So I originally booked an accessible room for some extra leg room during my stay. But I was given a small room with a king bed and no leg room at all. I asked to get a room and they accomdated by giving me a double full. Much more spacious. But this was only after I spent 2 hours in the lobby not being able to check in because I didn’t know about the incidental fees. $100 a night. Well we are in the middle of this corona pandemic and I had my wallet stolen the day before. They refused to let me check in. I had $50 cash that I said I’d be able to do. It wasn’t until I was able to reach a family member across country, have them fill out a form, and have it processed that I could check in. Even though it was fully paid on hotels.com. And I understand the whole “it’s our policy” but all customer service workers know that is the worst thing to say in customer service. And there was no Effort to assist me or work with me. I was extremely disgusted by the behavior of the workers and establishment. Especially durjng a worldwide pandemic

I had a wonderful stay at this hotel. We booked two rooms, one for me and my husband and one for my adult teenage son and his friend. The hotel is clean, new and the location can not be beat! Steps away from Faneuil Hall, the harbor, Quincy Market, short walk to China town, and all the major boston attractions.

Good location, very small rooms

We were very pleased with our stay. From the gentleman who took care of us with the valet parking to the women at the front desk that checked us in.The room was very quaint but most importantly spotless. I would recommend this hotel to anyone staying in Boston and hopefully will have a chance to visit again.

Lovely hotel... great bar. Only draw back and minor only... Dont think about room service

Wonderful customer service. Great location--within walking distance of many restaurants, tourist sites, and other things to do.

Was in town for an event at the convention center as well as a show at TD Garden. Stayed for 4 nights and I loved it here! Walking distance to Quincy market as well as the T station at State Street. It was convenient, comfortable and clean! Would definitely stay here again!

Great location, close to a lot great sites, friendly staff good service, rooms comfortable. Parking is expensive, but hey its the city.

This was a great place to stay!! Right in the middle of everything, easily accessible to every area of Boston. Very clean and comfortable hotel. Great bedding and bed. Highly recommend. It was also nice to have the floor light up from under the bed when it sensed movement when all the lights were off in the room so you could see where you are going. Also there is a clock in the bathroom mirror which was also a nice addition.

Great place. Perfect location, clean, nice space and great staff.