Caracol Plaza

the Caracol is a special place-not too “deluxe” but not too basic to be enjoyable, and the location is perfect! The view of the sea from the hotel, and especially the restaurant patio, is unparalleled .The hotel caters primarily to vacationing Mexicans, but as a “gringo” I felt welcome. The only downside is that maintenance runs a bit behind,for instance a double curtain was needed to block out the balcony light that could not be extinguished, which was provided by staff when requested, the doorknob was loose,etc. The staff is outstanding, and ready to help make this a great stay.

Room was very big with a partial sea view. The overall property seemed a bit old or not really in the best state. Breakfast had very limited options. Also location wise is quite in between - quite tricky to walk to the beach or the much nicer Zicatela area. Staff wasn't able to speak one single word in english, which I find surprising in hospitality.

Beautiful view, air conditioning good, wonderful people

The view was absolutely gorgeous! The restaurants has great food and the service is excellent. However, we had an issue with our room. The shower didn’t go all the way and there was barely any water coming out of it. The zinc’s cold water wasn’t working (it was 95 degrees and it was too hot to use the warm water), and the mini fridge wasn’t working either. When I approached the front desk about it and requested a different room, one of them closed their eyes and looked away. Then the other one was the one that told me that she was going to try to contact the maintenance gentleman as soon as she could. After that vague response I went back an hour later because I really needed to shower and she said he was busy but made no effort to contact him again until I told her I was going to wait until she got a response from him and that’s when she finally called him. We still had to wait half an hour until he got there. He was really nice and he fixed mostly everything. The shower was clogged so the water would come out outside the bathroom and when I told the front desk they said it was a common problem but it was not fixed... Its a great location but I wouldn’t stay here again. Plus they’re not very friendly to foreigners in terms of their customer service (only at the front desk)

The hotel was really nice. We were nervous after reading some of the negative reviews, but we found everything to be excellent. The Wi-fi worked great in our room and we were expecting it to only work in the lobby. Great fast glass elevators. Nice pool with towels provided. The ocean view from the room was awesome. There was even a little refrigerator provided. The walk into town and the Playa Marinero was less than 10 minutes downhill, so it was a little tougher on the way back up.

Very nice facility near the main beach/port. Large, comfortable rooms with prompt and courteous service. The swimming pool is NOT deep. It's fine if you want to just cool off or do a few laps but at 4 ft. of depth if you jump in (or worse, dive in) you will strike bottom. There are a few expensive, OK dining places on the main tourit corridor but to get good and tasty food at reasonable prices you need to get a couple miles out of that area

Unfortunately this hotel is not what you see online, the building is very old and moldy the rooms have mold and are not clean, the pool was dirty but staff was very nice I would not recoment this hotel is not worth the price

Overall the property was in good condition. The staff were excellent. They went out of their way to help us in Transportation places to eat and where to shop

All was acceptable, however, the service was slow and inattentive. Pool side service not available, this was what we wanted.

Buena atención.