Ensueño Holbox and Beach Club

Could have been great.

Pros: Beautiful pool and grounds. Nice breakfast. When our taxi did not arrive on time on our last day, the staff helped secure one. Cons: Room (double, garden view) was in need of both cleaning and updating. There was black mold on the wall and ceiling above the showerhead and in other places as well. We chose a room with a kitchenette so we could make coffee early in the morning, but there was no coffee maker. I purchased instant coffee to make, but the stove ended up not working at all. One bed had a reading light next to it, but the other did not. The rooftop pool was closed for the entirety of our stay and the beach club was closed on Monday. Disappointing.

Výlet s přáteli s 4 noclehy, 23. 01. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com

Nice ground, very poor rooms

This review is rated solely on the standard of the rooms vs. the price paid. The grounds and customer service were good as far as we experienced, but we didn’t really stay around the hotel grounds throughout the day as the island is stunning. With regards to the rooms, these were by far the poorest rooms of our entire trip travelling around Mexico. The rooms are vary dated, and are in dire need of an upgrade as they are about 15-20 years old. The beds are old spring beds which were not comfortable at all and the bedsheets felt a little damp. the fridge in the kitchen didn’t work, there were tiles missing from the kitchen units, the curtains were old and missing curtain hooks, the shower was extremely poor and the tissue dispensers were the same as the ones you see in schools. For over £400 a night we would have expected a little luxury, however this ended up being the worst room of our trip costing over four times more than any other room we stayed in. If you’re after nice hotel grounds but very basic rooms then this is the place for you, otherwise I would suggest looking elsewhere.

expedia Relocation, Cesta s 2 noclehy, 1. 01. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com

Location is very relaxing and property is very well kept. Very unique design. Like a tropical getaway.

Luis, Romantická cesta s 3 noclehy, 13. 10. 2021

Autentické hodnocení od zákazníka společnosti Expedia

excellent service.

Rodinná dovolená s 3 noclehy, 5. 08. 2021

Autentické hodnocení od zákazníka společnosti Expedia

Perfect place for us. Away from all the crowds. Staff were Amazing they went above and beyond. My toddler wanted milk really bad and one of staff members offer to go by more at market. We had a blast.

Rodinná dovolená s 1 noclehem, 26. 07. 2021

Autentické hodnocení od zákazníka společnosti Expedia

Great location to beach. Free breakfast was good, we paid extra for eggs but they were well served. Young lady that was in front was super helpful!! Book any additonal tours, taxis, found golf carts close by. Everything was perfect

Romantická cesta s 3 noclehy, 22. 07. 2021

Autentické hodnocení od zákazníka společnosti Expedia

Great location, great environment, very poor internet or wifi signal

Rodinná dovolená s 2 noclehy, 20. 07. 2021

Autentické hodnocení od zákazníka společnosti Expedia

Beautiful location, close to the beach

Rodinná dovolená s 1 noclehem, 1. 07. 2021

Autentické hodnocení od zákazníka společnosti Expedia

Ensueño was exactly what I was looking for in this trip. A little further down the beach from the center of the action, the hotel is an oasis in paradise - we stayed in a top floor suite with a balcony view of the beach, and the beach club ‘Carolinda’ is absolutely perfect with delicious Ceviche, friendly staff, and takes the idea of private beach to a new level. I also enjoyed the rooftop patio at the hotel with hammocks and lounge seats for a great sunset chill

Cesta s 3 noclehy, 24. 06. 2021

Autentické hodnocení od zákazníka společnosti Expedia

It was great everything was clean staff was nice

Rodinná dovolená s 2 noclehy, 23. 04. 2021

Autentické hodnocení od zákazníka společnosti Orbitz