Home2 Suites by Hilton York

The hotel itself was nice. Was clean. The staff was AWFUL and VERY rude and unprofessional. The room was spacious, but the sheets did NOT fit the bed at all. We had to fix them several times. The lady who checked us in should not be working in customer service. She was rude and very rude when asked to let us use the gym. The next morning we asked for a late check out. Was informed we’d be placed on the list. When I called down in the evening to find out the latest we could leave was. She was very rude to me. Told me I wasn’t on the list and had me in tears she was so mean. I had to call the Hilton hotline both that night and in the morning. Who spoke with the manager who gave us only an extra hour and rudely gave it to us. But then we still got locked out of our room 3 times! While trying to pack our car. Each time having to wait 15 mins for him to let us back in the room. We sent out 14 year old girls down once to get him to let us in and he yelled at them as well. As slamming things around. The hotel itself is nice. But they need new staff. And bigger sheets on their beds.

This is a great place to stay if you’re looking for a home away from home. Everything is very clean, the rooms are large and have plenty of storage, and the staff are exceptionally friendly. I will be staying again!

Good experience and service all around!

The staff was super friendly and the entire hotel was always very clean.

This hotel does not disappoint. From the front desk staff, beautiful area, clean inside and out, and very inviting property. I have a medical condition that requires I sleep elevated. This is the first time in years, I have been able to sleep without all the added items I typically use. Probably one, if not the best hotel experience we have ever had. We will definitely book here again. Thank you!

it was very clean and breakfast was organized. Did not have any body gel in the shower. As in my past 2 times staying at the Hilton the room service was not up to par

Exceptionally attentive & friendly staff; super clean property!

Property was clean.due to covid only 6 people could swim every hour.had to sign up for time slot ,once you checked in .so we couldnt swim.breakfast was a to go bag.that hostess packed for you.they had no cartoons of milk left.and no togo juice.did tell me i could buy a bottle from the store they have at the hotel.so we got a cup of cereal with no milk and a muffin with no juice.Sad when breakfast is encluded with your stay.4 adults and 2 kids had to go buy breakfast somewhere else.

Very clean, courteous staff. Would stay here again.

Great stay. Only suggestion is move bed away from air unit.