WoodSpring Suites New Orleans Airport

The front desk attendant was never available. There were roaches in my room. My shower was broken. I will never stay here again.Absolutely freaking horrible

There was no running water.

The service was great, but I had roaches in my room and that is a huge deal breaker for me.

No one is ever at the front desk! Whenever they are, they’re slow and not lack good customer service skills! I checked in & was given a key card to a room, opened the door and a woman was in the bed!!! How don’t you know that a room isn’t clean, let alone vacant! No explanation...smh

Employees are doing the best they can under the guidelines they are working with

This is a bare-bones property. No dishes, no toaster, not even a coffee maker in the room. So glad I had packed some of those items. I had to buy a pack of paper plates and asked for extra plasticware from a fast food stop. The room was also incredibly dirty. There was ketchup on the floor and carrots in the sink, neither of which I consumed during my stay. There was gunk around the edges of the sink and mold along the baseboards. My feet/socks were black from walking on the floor. There was also prior damage to the wall behind the sitting chair. I was expected to use their coin operated laundry if I wanted clean sheets and towels during my 2 week stay. I experienced both electric and water outages during my stay as well, water being a large chunk of one day. Evening front desk employee was helpful and courteous, however the day people were far from that. Overall, it was a roof over my head and a comfortable bed to sleep in while my kids visited their dad. Would I recommend it? Probably not for the price paid.

My trip was relaxing and please. Staff were willing to meet my needs whether it was part of their services or not.

Staff was helpful when they were there. Often had to call for someone to come to the front desk. It stated free WiFi when I booked but I received an email after about it was only for two devices and any other devices, you would have to upgrade. Linens for the bed had stains when we arrived.

The razón to not stay there anymore is because the room has roaches in all the aéreas

The property was conveniently located to where my work was being done. Unfortunately, the hotel was still trying to recover from Hurricane Zeta and was not in the best condition. The desk clerk went out of his way to find me a room that was clean and ready. I'm sure that when they are fully recovered, this would be a great place to stay for the price.