Fairmont Mayakoba All Inclusive

Resort is beautiful right in the middle of the jungle , the beach is pristine

Beautiful landscaping and easy to get around the property.

Our casita along the canal was lovely. The view was fabulous, along with the comfy bed, and updated bathroom. The staff was friendly and accommodating at check-in, at the pool bars, and for each shuttle ride. The food was good, but service was slow at dinner. We liked the breakfast buffet the best. The pools were clean and my son had a blast on the slide. The canal tour with Miguel was a bonus on our last day. At the Willow Stream Spa, Melena gave me the best message I ever had! The only thing we didn’t care for was the picture staff. The guy was nice until he realized we weren’t going to spend $500-$800 on a photo book. When i reserved the session, I told them I wanted a family photo and was quoted $20/picture. He was rude and turned my whole family off and then they didn’t want to buy pictures from him. That aside, our trip was enjoyable and memorable.

The Mangroves and waterways are beautiful. We enjoyed them more than the beach if you can believe that!

The property is gorgeous and the complex has multiple resorts (hard to explain) and a large beautiful golf course. I stood at the Fairmont section - in a beach area casita suite (butler and rooftop pool-worth every penny . The resort basically created its own ecosystem and has a jungle feel. Yes that does come with mosquitoes at night however the hotel does provide repellent. The service was amazing, staff went above and beyond. My husbands eyes were irritated since he got sunblock in his eye and our waiter left and came back with the lifeguard to assist my husband even though it was something minor and they remembered and followed up with us the next day. Our butler Kevin was amazing! He went above and beyond for us. This is not at all a party resort, I wish there was more nighttime entertainment however I did appreciate the quietness. Everything is closed by 11pm and the lobby bar closes by 1am. It is very hard to get change if not converting to Pesos. Highly recommend stocking up on necessities. Sunblock is $25 US dollars and $18 in tourist areas! We did not do any excursions as we were only there for 6 nights and wanted to enjoy the property.

Large property, well maintained but not 5 star. Beach is too far from the hotel rooms to make for a relaxing beach holiday and pools are overrun with kids. Lacking any evening entertainment whatsoever, food choices pretty limited with only 3 restaurants. Breakfast is a mess - not enough staff to cope and overall service in bars and beach is sloooooooooow. Wouldn’t stay here again or recommend.

Staff at the resort are absolutely wonderful, very kind and caring. The room we stayed in was large, clean and comfortable. Food at all restaurants is excellent. Overall, our stay at the resort was very pleasant. However, I would like to raise attention to the following: Smoking: guests are allowed to smoke at the property, in restaurants, on the beach etc. Large groups: there are groups visiting the resort to celebrate a special event. Of course this is a wonderful thing to do, however, this also could create less pleasant moments for others when too much alcohol is consumed and guests get overly loud.

EXCELLENT FOOD AND RESTAURANTS...BICYCLES ACCESS A PLUS. EXCELLENT SHUTTLE SERVICE ON SITE.

Overall we are very happy with this resort - last trip was our third and we are planning to return next year. As my son is growing we were excited to explore more of the amenities available to children. The playroom for the younger children (under age of 5) was in a very sad condition - the toys looked dirty, chipped, broken, very little variety of toys and books. This is very unusual for the property as it sparkling clean. Another thing I wish they invested in was a small shaded playground - swings, slides, climbing. While pool and beach are a lot of fun, and that's what we come there for, but sometimes a bit of time on the playground would be so much fun for the little ones.