Crystal Tower Hotel

The room was big with all the basic necessities. The TV was not working though which was not a big deal for me coz I had Netflix

Very good comfortable hotel in a great location, there was a great variety of choices at breakfast, but having to pay extra for a fried egg when the hot buffet was cold was not good service!

Good location and nice staff. Good quality for the price. Big king bed of 2 meters.

Noise folks staying on my floor. Not clear to me management did anything after ringing down to reception at 1 am

Clean friendly staff nice rooms decent price would stay again

Staff was wonderful, particularly Ruben. Always trying to help with whatever you need and super friendly. Fitness room only has two treadmills and a stationary bike. Would love to see them add some weights.

Great place, warm shower, very comfortable beds, not far from tourist-centered area

Very good location and welcoming lobby. The lady at checkout charged us 5.00 USD for 2 small bottles of water from the minibar that did not display any prices.

Almost all the staff ( the swing shift manager less so) were very friendly and helpful and it was a pleasure to interact with them. The breakfast was great, the overall atmosphere and appearance was great too. Great location. The room was comfortable and appeared clean. I gave a low rating because I got bitten by bedbugs. When I asked for them to spray for mosquitoes ( what I first thought it was), they offered to change my room. That is great and proper. Then I saw a doctor who said the bites were either bedbugs or fleas. I asked to change the room then. They first tried to move me to a room that was a lower standard than what I had paid for. I requested to keep same type of room- which they did. I then asked that they wash and disinfect my clothes at no charge- which they did. Really they should have offered the wash, or offered to compensate me somehow- I know my husband who works in hospitality would have. The worst is that they lied to me and said they had checked my first room for bugs and found none. I continued to get bitten in the second room. The lie made me think I had an infection and not bedbugs. Upon my return home, I went straight to the hospital. It was bedbugs ( they ran tests for infection just in case). Thank God I had not unpacked the suitcase. Because of their denial, I would have brought the bugs into my house. I know it is not their fault they got the bugs. The problem is how they handled it which prolonged my suffering.

Good central location; reasonable rates; polite and helpful staff; full and varied breakfast. Rooms are on the small side but clean and maintenance was good except for a sharp screw on the back of one desk chair which caused a leg laceration. Housekeeping was told about it: the solution was to roll the chair to another (less useful) position.