Hotel Universo Guadalajara

The location of the hotel is great, it is walking distance of the Catherdal and shopping. Staff were polite and attentive. However, the hotel is in horrible condition. The rooms were dirty, hair was found on the sheets and cockroaches were crawling on the pillows. As mentioned before the location is great, yet was disappointed how unkempt the rooms were.

Nice place

Noisy and it took forever to get our dinner in the dining room. 45 minutes to get our first dinner and 1 hour 15 minutes to get our last dinner. There was five of us.

Location: fantastic. Two blocks from the Theater and 3 from the cathedral. Cleanliness: It's a more run-down hotel. Little spots of mold in the bathrooms, etc. Service: We had to go ask for towels because our room didn't have any. Twice. They were really accommodating at the front desk, but it made me wonder why they didn't just put towels in the rooms in the first place (it seemed like that happened a lot) Beds: Hard. I can sleep on anything horizontal so it was fine, but they weren't particularly comfortable. Sheets: Tom Haverford would be ashamed. About the cheapest sheets you can get. Food: I didn't get the meals, but they were available for purchase. WiFI: Worked great for what we needed. Overall: It was a perfectly fine stay because of the location and price. If I went to Guadalajara again, I'd probably choose a different location, but if this were the only one available, I'd be fine here again.

It was good.