Balajú Hotel & Suites

Everything about this trip was great and the service at the Balaju definitely contributed to that. We could easily walk to the beach, aquarium, restaurants and places to buy souvenirs. One of the best things we remember about the Balaju though is their great complementary breakfast. It was a 5-star breakfast every morning.

When I got in to my room I noticed shower was not clean. So the bellboy just picked up the hair ball and that was it. After 45 minutes I noticed my room it's not getting cooler so I walked to the front desk. The guy at the front didn't care what I was saying, He wanted the same bellboy see why it was not working. I told him it was the bellboy that turned it on. I am not a rocket scientist but I have turned on the AC before in my life. But no he made me take the bellboy to my room. So he can tell him it's not working. Long story short I had to get the manager to change my room. As for the free breakfast. The way they were checking the coupons making sure I am the right person having to breakfast. I didn't do anything wrong but the made me feel like I was cheating. I would say no to this place! I would say if they offer me a free room. I would say no! I don't want to be in a concentration camp

Great staff I will recommend this hotel Food is great From the doorman To the room maids were very pleasant Just one of the receptionist was a little unpleasant but all the others were helpful and plesant. Thank you For your service

Near acquarium, beaches, naval residence across street, hotel inludes breakfast buffet, Veracruz style, front rooms face ocean, recommend ear plugs if light sleeper, then no problems. Staff accommodating, consider area safe, although old and decrepit. Hotel relatively modern, beds comfortable. REcommended!

Staff friendly, English spoken, breakfast more Veracruz style than American, but generous. Large rooms, comfortable beds. Easy access to beach and bus to Boca and zocalo.