Hotel Antillano

Very friendly staff and quaint little place downtown Cancun

This Hotel was extremely clean very helpful staff close too many restaurants and Ado within walking distance of many shops. They upped their game in dealing with Covid temperature checks, hand and shoe sanitizer upon entry every time. Safe location will definitely stay at Antillano again Carlos...

Very central and the staff arr friendly and helpful

Nice friendly staff and very clean rooms. Downtown location and close to shopping and dining.

This is a nice and friendly smaller property located downtown Cancun on the main street (Tulum Ave.)

I arrive1:20 hrs before check in time and they refuse to give a room even when they have free rooms (low season

I was pleased with the hotel, great price, location is good, feels like a safe neighborhood. Room was clean, good shower, maid service was great. Free secured parking was a big plus.

I rated this TERRIBLE based on my arrival experience. I have stayed at this property (with this stay) over 46 nights since January of this year, and can be verified via Expedia records. I flew overnight and had a luncheon appointment and arrived about 11am (on a Monday morning and we all know Sunday night occupancies) and asked the agent (who greeted me by name as I am a frequent guest...and NOTE, have NEVER asked for an early check-in) if I could check-in and freshen up. He in a "matter of fact" response said that arrival time is 3 or 4 pm (Actually I was so taken aback that I forget the time) and checking out is noon. I voiced my displeasure and did the paperwork and put my valuables in a safe deposit box and proceeded to utilize the lobby restroom to freshen, change clothes, shoes and get ready. As I was exiting the restroom the Manager Lady was in that area and I voiced my displeasure in the situation and she walked to the desk and came back with a key and said I could check-in. In my current state of unhappiness declined and said that I would return later and check-in, of which I did. **NOW, I completely understand and respect policies and procedures. The issue that struck a nerve with me was, after voicing my displeasure with the manager was immediately a room became available and the agent's lack of recognizing a LOYAL and REPEAT Guest's simple request!! *NOTE* On my day of check-out, another agent happily gave keys to guests checking in at noon?? Maybe a race thing??

Very clean and comfortable quaint property on Tulum Ave. The staff are extremely friendly and helpful!

Very nice smaller hotel in downtown Cancún on Tulum Ave. Staff are extremely friendly and property is very clean. Housekeeping staff, the new younger gentleman has been well trained by the seasoned staff of mostly ladies and his attention to detail is great!