Hotel De Hallen

Lovely hotel really close to the food hallen which has some great eateries, Renato's and Dim SumThing were our favourites. There are a few tram stops nearby which came in handy for getting about and you can even buy tram cards (24, 48, or 72 hours etc) from the hotel reception. We tried the buffet breakfast on the first morning which was lovely and has lots of choice, you can even order a pancake or omelette from the kitchen. We did have a few small issues during our stay unfortunately. The room was made up as a twin even though we booked a double, this was sorted by the hotel and it was made in to a double. Our room also had an awful drains smell throughout our stay which was really off putting! We didn't notice it straight away as the window had been left open by the cleaner, probably due to the smell. Comfortable bed but the pillows we're really floppy and more like a continuation of the duvet so didn't provide much support. Also Hotels.com advertise this hotel as having bathrobes and slippers, however there were no bathrobes provided and only slippers and towels.

Great hotel. Small but has everything you need. The hotel is close to a great food hall and movie theatre. Close enough to walk everywhere or jump on the tram.

Clean and modern hotel. Really comfy beds, great decor and friendly, helpful staff.

This was probably the worst experience I’ve ever had in years of staying in hotels. I booked a Junior Suite and despite the Hotel’s protestations, it could never be such. The room was tatty (wallpaper falling of and marks on the wall), it was dirty (poorly cleaned), and it was small, with no seating area or chairs to relax in. I didn’t stay, but the Hotel wouldn’t refund my money, I rarely get overheated or upset, but the Manager really riled me. I moved hotels to a fantastic hotel elsewhere in Amsterdam, for less money, but it took me some time to calm down after this really bad experience. To add icing to the cake I received an email this morning, thanking me for staying and offering a discount on future stays, ha ha, never, never again.

We booked the Hotel de Hallen for our mini-moon after getting married, we contacted the hotel prior to our arrival to let them know it was a special occasion for us, and they told us that this had been marked in their diary. When we arrived to check in, no mention of this was made, which is fair enough, we were happy enough to be away together celebrating getting married. However the least I expected was to be shown to the right room, we were originally assigned to a twin room despite having booked a deluxe double room, I sincerely hope that this was an oversight and not because we were two women checking in together. We went back to reception and got a new room with a king bed. We could not work our what the difference is between a deluxe double and a regular double other than the price but it was a nice room nonetheless. Some of the other rooms on the same floor seemed to have baths whereas we just had the very good rainfall shower, perhaps this is just the luck of the draw? It isn't clear. We had to asked for bathrobes to be provided in the room and were told that these do not come as standard but that we could have them (they are listed on hotels.com as a standard item so not sure who is correct here?) It is spotless and designed well but it just didn't click for us unfortunately.