Fletcher Hotel Amsterdam – Amsterdam

Location is not good, very far from city centre. Bed is very uncomfortable- mattress and pillows are very uncomfortable and poor quality. There is no iron in the room and takes staff a few hours to get the iron to the room, not very helpful.

Hotel lived up to expectations - this is an unusual looking hotel and the rooms do not disappoint, neither did the sky bar with its great views over the neighbourhood. Shuttle service to the metro ensures good connections into downtown Amsterdam.

When I arrived, the celling or the toilet fall down. At least, four hours later, I got a new room.

Had a lovely stay for my boyfriends birthday everything was fab

Horrible service. Complete and utter lack of importance for the customer at any level, reception, shuttle driver, bar tenders, waiters, management. No customer service culture at all. Great, clean rooms, but if you want anyone to help you, or to answer a question with honesty, or to be on time with the shuttle, go elsewhere.