Holiday Inn Kyiv

Ain't the first time I get to stay at this great Hotel. Always the warming welcome and outstanding service, is some of many things I always keep in mind whenever I have to go back to Kyiv. The location, without leaving behind the condition and ammeninities Holiday Inn has to offer are one of many factors that let me go back for booking in here.

Amazing staff, great rooms. Clean. Spacious. Center located and easy to go to any sightseeing points

Excellent for the price. Good degree of service maintained in light of COVID-19 situation.

Food and drink is expensive compared to other venues and not a great selection, also being near the top floor is was very hot had to ooen the window and it just becomes very noisy, it would be horrible in the summer as there is no air conditioning. Staff are friendly but look tired and fed up.

Hospitality and customer support from all staff members

Great location for center of kyiv. Everything is good clean looks new just needs faster wifi

Excellent service as usual. No problems at all.

Arrived at 21:44, asked for a room service menu. Told it was in the room. Asked if I could order a steak and a beer to be sent to the room. Receptionist said no, you need to look at room service menu. Ran to room. Rang Restuarant / room service at 21:50 to be told to look at night menu. I explained it was 21:50. They said a rib eye steak will take 30 minutes to prepare. I felt fobbed off, so ordered the beef lasagne. Came to room, bloke ran away, I had to shout him back to get him to undo my beer and coke bottle. No salt, no other condiments. Only 1 lot of knife & fork to eat my microwaved. Badly. Half cold beef lasagne. Chips tasted like cardboard. Only good was the beer. The bed felt like the mattress was leaning towards the floor. Meant to be a queen bed. Just two singles together. Room was clean. Breakfast was run by school children who saw guests touching all the croissants to see which was fresh. Took10 minutes to brown my bread for toast after asking for fresh. Asked for omelette. There was lime10 people in the breakfast room at 09:45. The bloke left my omelette on the side and didn’t even say hey it’s ready. Went over and found it slung behind a large jar. Pretty poor for a Holiday Inn. Avoid.

Once again, came back from Brussels early and same treatment each time. The GM has been there since day one & I stayed when hotel was 11 months old. They have maintained it well. Owned by Toronto-Kyiv Group... Proudly Canadian & Ukraine!!

It was another week in this hotel I call home.. Staff are great and being friendly and helpful and professone