Jumeirah Frankfurt

The hotel is excellent and way more than what was expected. It is very modern, has everything that is needed, is in a prime location for all shopping and eating in Frankfurt.

I have been a frequent guest at the Jumeirah Hotel in Frankfurt, during the Light Building Shows for the past 8 years, 2012-18, 6 -7 nights stays. For 2020 I had my reservation through Expedia - 6 nights from March 8. Due to the pandemic, L B was cancelled.I sent and email on Feb 27 to the hotel front desk, asking to modify my reservation due to this situation. This is the reply I got from the hotel: "We would be happy to offer our full support and change the given reservation to the new dates without any penalty. You just need to contact Expedia customer Service with your issue, since we are not able to change in our system. with kind regards,Milda Cherni,Reservations Jumeirah Frankfurt" That is exactly what I did. I contacted Expedia and they offered to help. Then I got a email from them saying the hotel did not authorized the change. To my surprise, the reservation was not modified or cancelled and the whole reservation was charged in full to my credit card! I am an Expedia Gold Member since 2008, and a Jumeirah Sirius Member. And it is extremely dissapointing to be in a middle of a situation where both parts blame each other and do not care about their customers, specially the loyal customers like me. It is only reasonable to ask for a refund for a service I never received. At least, a voucher for this amount (which is over $2800....) for future use. The Hotel says the refund has to be given by Expedia? Jumeirah got my money! Unaccpetable!!

I have been a frequent guest at the Jumeirah Hotel in Frankfurt, during the Light Building Shows for the past 8 years, 2012-18, stays of 6 or 7 nights. For 2020 , I made my reservation through Expedia for 6 nights starting March 8th. Due to the pandemic, L B was cancelled at the end of February. I sent and email on Feb 27 to the hotel, asking to modify my reservation due to this situation. This is the reply I got from the hotel: "We would be happy to offer our full support and change the given reservation to the new dates without any penalty. You just need to contact Expedia customer Service with your issue, since we are not able to change in our system.with kind regards,Milda Cherni,Reservations Jumeirah Frankfurt" That is exactly what I did. I contacted Expedia and they offered to help but said the decision depended on the hotel. To my surprise, the reservation was not modified or cancelled and the whole amount was charged in full to my credit card! I tried to reach the hotel with no luck at all. This week I got an email from Expedia saying the hotel refuses to refund the charge. Of course I want to have a refund back for a service I never received. This was over $2800!!! How can Jumeirah, a 5 star luxury hotel, with such a "prestige" treat their customers this way??? How can Expedia do the same thing for their Gold Members??? This is unacceptable! I do not recommend using Expedia and booking Jumeirah. Be very very careful. Carol Saravia - GT

The hotel is one of the most comfortable I know.

THE OVERALL STAY WAS FANTASTIC THE HOTEL IS VERY WELL SITUATED

Gréât location and attention to detail. Staff was very accommodating during our stay. The breakfast was amazing.

Jumeriah Frankfurt is always my 1 of the favourite hotel. Amaxing service, V friendly, V comfy Delicious meals , shopping at zeil just a 2 min walk Over all i will rate it 10/10

Great city centre location a stones throw from both the main shopping street and also close to most of the tourist locations as well. The main train station was a comfortable 20+ minute walk away but the underground was very close by the hotel. I was on the 25th floor and the views were amazing. The only issue I had was that there was about a 10 minute wait for a table at breakfast on Saturday morning.

Every interaction we had with the hotel staff was pleasant and professional - that includes ALL staff. From the front desk to the maids. Everyone made our stay relaxing and pleasant. The property itself is set back from the main street. It's quiet. It's beautifully appointed. It's technologically fashion forward as well - everything operates with a push of a button. Breakfasts were well presented with so many choices and we loved the hotel's honey from the roof!