Meluha - The Fern

Good location in Powai. Very receptive staff, always wanting to help & make your stay more comfortable. Two issues I think can be better are - house keeping standards were inconsistent. We had 2 rooms for 4 nights & they would regularly forget to keep certain things in the room after cleaning for e.g tea cups. Secondly breakfast service can definitely be better. You can’t make you own black tea even, you have to ask someone & It takes a while for them for them to get it because lots of people are asking for food items from the live station. Sometimes they forget. And as a minor irritant, the rooms we had could have done with better lighting.

I will NOT be staying at this hotel ever again. I was in Mumbai for two weeks and stayed at three separate hotels during the trip. This hotel was by far the most disappointing – not just in terms of their service – but I also got robbed off USD 1000 from my room. Service: 1. The night I checked in, I placed an order with the front desk for two beers to be sent over to the room. The beers never showed up. 2. During the stay, I requested for additional dental kits and bathing gown – twice – and was assured it would be taken care of, but never was. Investigating the USD 1000 (10 x USD 100 bills) that went missing from my room: The CCTV footage had chunks of time missing from the recordings + the key-card log had the time-stamps all wrong (it showed me as having accessed the room hours before I even checked in!). The Duty Manager tried to intimidate me and questioned how he could trust I even had the money on me (!!). NOT a 5-star hotel - and far from a 5-star level of service. Unprofessional and untrustworthy. I will never consider staying at a Fern property again.

They providing king size bed by combining 2 single bed...

Pluses - Location, safety, 24x7 restaurant on premises. Minus - Bedroom could have had tiles too instead of carpet.

Good

A nice property in the thriving Powai neighborhood with lots of greens and parks nearby.

No complaints. I stay here whenever I’m in Mumbai.zits very close to restaurants and transport is easily available. The staff are very efficient. The property has smoking floor and non smoking floors . There is a spa and a swimming pool too however I didn’t use that . The breakfast has a wide variety to choose from . I would definitely recommend this hotel as it’s not far from the international airport too .

Excellent hospitality, friendly and polite staff and a hotel that believes in developing as well as maintaining a relationship with their guests beyond the present stay.

The service and staff were in general pleasant and hospitable

Breakfast is excellent. However some problems with tea spoons. They are not provided along with tea. One can be brought by request from somewhere. Good to improve. Good work of reception team. Nevertheless the room phone worth to unplug to avoid everyday calls. Do not disturb indicator does not mean anything. Nice location.