Hotel Hacienda de Castilla

Location is near downtown it is not good if you want to go and see typical tourist places in Cancun. We did not feel very safe walking around the hotel. It seems like a sketchy area and there are many other places where you could Live that are much better.

I stay here often whenever I need to overnight in Cancun. It’s a very comfortable, safe, convenience, easy-going hotel for a very reasonable price. I’ll be back soon!

Its an ok hotel for one or two night stay. Condition of the hotel is a bit old, the shower didnt have enough water pressure or hot water, the wifi was horrible, very slow and someties didnt even connect at all, and the tv was small and only like 15 channels. The pool looked old and small, didnt even feel like getting in it. On the good side, the beds and pillows were clean and comfortable, the room itself and bathroom was clean, and it had a restaurant that offered ok food. For a short stay, a good value for your money.

The accommodations were great! There is 24 hour security and gated parking. The rooms were very clean! The air conditioning was awesome! The staff was friendly. It is really affordable, which gave us the ability to enjoy more tours during our time in Cancún!

Nice, clean Mexican hotel where locals stay. Both times I've stayed, I'm the only American. Well equipped comfortable rooms, good Air Conditioning, nice pool, pleasant restaurant on premisis, and secure parking with 24-hour guard on site. It's my go-to hotel for any trips I make to Cancun, or when I need to overnight in town before leaving on an early flight. As a single woman, I feel very comfortable staying here, and you can too.

Wrong discription! The hotel does not has airport shuttle. And taxi fare they offer is higher than what u can get.

Uno de los chicos de recepción, creo que su nombre era Ismael muy desagradable todo el tiempo con tonos de voz inadecuados nada amable ni cordial, el clima de la habiatacion nunca funcionó el control y fue muy incomodo dormir así. Fuera de eso los otros chicos de recepción y limpieza muy amables siempre.

Horrible lugar y ubicación muy feo no lo recomiendo

Lovely very Mexican hotel in a local non -touristy Mexican neighborhood. Not on the tourist agenda. Ni beach but nice pool. Excellent service very warm and friendly people. I was the only non-Mexican there. It’s great value for a modest price. I will definitely stay here again If coming to Cancun for business.

They have a small restaurant that is convenient for night, specially for if you have small children and don't want to go out. Staff were very courteous, pool was “ok”. We had a room where we had about 20 stairs steps- got tiring. Neighborhood was questionably “safe” but nothing happened sooo it was “safe”.