Eurotel Makati

I ended up staying here for a night when I landed in Manila and found my accommodation had fallen through so I went here where I had booked to stay later in my trip. It was awful. First off, I was charged full price (75USD) which was vastly overpriced. The room was dingy, the sheets on the bed were really old and greyish and couldn't even be tucked under the mattress. The mattress was a piece of foam, which had a dividing seam down the middle of it (obviously it was a twin mattress unfolded to make a double). It was uncomfortable to sleep on as I kept feeling that division in the middle. No blankets were provided. The bathroom was in terrible shape. The light switch lacked a cover and there was grime and rust on the tiles and tub. All that was provided was some cheap liquid soap. The towels were thin and old. The best that I can say was that the AC worked well and the breakfast buffet in the morning was decent. I also had the bizarre experience of being kicked out of my room at 10:30 am when checkout time was noon. They cancelled my key card and when I went down to get it renewed, the clerk called up to the room, "No one's there," he said. I said, "I know. I'm the occupant of the room! It's not 12 pm yet! I'm entitled to go back to the room." He didn't understand this concept then sent me up with a guy to get my luggage. I wasn't even allowed in the room to get my bags. Worst hotel experience I've ever had. No way could I go back for my later booking.

Pretty old with the rate it’s no wonder. Towels are dirty and nasty

The bed was comfortable and the ambiance was homey.

The bathroom was clogged and not draining well Staff does not do room service for cleanings and sheet change

The beds are not too good, the staffs are good, towels are obsolete, tv are very small, food is somewhat ok. Rooms are incomplete no cups or glass to use for.

Proximity to shopping center. Free breakfast was included. Unfortunately, had some stains on pillow case and bed sheets, which they quickly took care of. The toilet didnt flush properly.

Old room, no toilet paper and drinking water. Noisy people in the corridor. Can’t sleep

Our room has bed bugs, we were itching the whole night. And why is there an extra charge for a comforter blanket? Staying in a Eurosuite and your blankets are so thin, the aircon is cold, and they they would charge you extra for thick blankets. How many stars of a hotel is this?

I only like the staff, they are very kind and accommodating. They serve the customers properly and very professionals. Kudos to all of them. What disappoint me a lot are the mattress (very old and not comfy), towels also the same (needs to be changed to at least new ones), toiletries given were so cheap (too cheap for a 2k rate per night), aircon is not blowing enougj cold (it was hot in the room). The room needs some renovation. I hope the management Will ACT on this. The location is just perfect anyway for the place that I went for my appointment. Thank you.

Lovely staff. Good breakfast