Laguna Holiday Club Phuket Resort

When checked in, room has cockroaches, dust was hanging on the ceiling, floor was full of dust as well. The person at reception answered the call and said will inform housekeeping to come, but after 20 min still no one arrived, when we called again, she was impolite and said she did her job to inform housekeeping already and it’s none of her business on whether housekeeping arrives or not. I of cos requested to talk to the manager who was very helpful and helped to arrange keep cleaning for the room the day after. Second occasion was when I asked if they have balloons for kids, the receptionist said he will ask the kids club for us and send it to our room if they have any, but he didn’t do so and the next day when I checked with the other receptionists, they know nothing and asked me to go and check with the kids club on my own, when I arrived, the staff said they have balloons and pump, but I have to help myself. This is the worst experience I’ve ever had with an hotel.

A great place to stay. LHCR is a smaller complex compared to the other hotels which suited us more. Rooms are well maintained and kept very clean. Staff are friendly, food is satisfactory and LHCR is well positioned for the beach and also the town close by. A free shuttle bus is provided. Hope to return 👍

Staff is very friendly and accomodating. Speaks very good English. Hotel is in great location and rooms are appointed sufficiently.

recipient staff was bad Old room Bed was not comfortable

Room is so far away from the lobby and pillow have old water smell. and Next morning I was locked out of my room for an hour. I can understand lock can be broken but it took them 40 minnutes to show up while I was waitimg in front. and it took them 20 minutes to open the door.