Baan Laimai Beach Resort

Check-in was slow because the assigned room was not ready so they had to find a different room. Our pool view room on the 3rd floor was large and cleaned well every day. We chose this hotel for the pool and swim-up bar which was always open through the day. The service desk staff were not unfriendly but they were not friendly either - just going about their tasks. I was told I had to go to the front desk to book a transfer to the Airport with their hotel car, which later ended up being a local taxi that I could have arranged myself. Lastly they made me download an app to my phone which included chat. I used chat and it took an hour before a response was given by which time I left the hotel for dinner. Overall a good hotel with great location but staff engagement and following policies needs to better suit your guests.

The hotel is getting and looking older now I’ve stayed there a few times now, but I think it’s now to expensive for what the hotel is overall. It’s now. 3 star not 4.5 the staff are great there

Great hotel great staff lovely breakfast everything you can think of

Spacious room, very clean, nice pool, gym is good. Hotel close to nightlife & restaurants, friendly staff.

Pool access rooms were great. But the best thing about this hotel was it's location. Loads of restaurants, bars, massage parlours and shopping on your doorstep. Plus everyday you sit at breakfast with ocean views. Special mention to Alec for his excellent hospitality.