Hilton Ras Al Khaimah Beach Resort

The lobby was filled with cigarette smoke to the point I had to go outside & around the building to take take the elevator at the opposite end because the lobby elevator was by the bar and all the cigarette smoke filled the lobby. The second issue is the room is outdated, the plugs are not universal. I had to call for an adapter. The plug outlets were scratched up and in a state of disarray. There were no toiletries given such as toothbrush. The MAIN issue was between 3-4 am some people came onto the property with motorcycles and were racing in the sands next to my room. When I called and complained and asked for extra time to sleep I was told to call back in the morning. When I called in the morning the manager was rude and his response was : What do you want me to do about it? I can’t control what people do. When I explained that I wanted a late check out so I could catch up on my lost sleep he was even more rude: Someone already checked in so you have to leave. I don’t know what else you want me to do. When I complained about him to the front manager, there was no offer made to even make up for what happened. I told her he or she could’ve moved me to another room and allowed me to sleep since I had a long drive ahead and the incident happened ON their property. I usually ONLY stay at Marriott hotels. I took a chance on Hilton thinking it was a decent chain. I will NEVER stay at ANY of their properties again based on how I was treated.

Dara, Cesta s 1 noclehem, 1. 04. 2022

Autentické hodnocení od zákazníka společnosti Orbitz

Great resort if you want family environment with pools and beach . It is a good hour and a half if you want to visit dubai centre.

Sinan, Rodinná dovolená s 7 noclehy, 30. 03. 2022

Autentické hodnocení od zákazníka společnosti Expedia

Very friendly staff , quick response , amazing beach and the pools were clean ,the kids enjoy and love it. It's highly recommended for families who wants their kids to spend a good time during their vacation .

Mecalink, Rodinná dovolená s 1 noclehem, 29. 03. 2022

Autentické hodnocení od zákazníka společnosti Expedia

Great hotel except for front desk management.

My stay at the Hilton Beach Resort in Ras al Khaimah was very good. The hotel is clean and the rooms are spacious. The pools are really Awsome. The food at the restaurants are really good. Al Maeda Restaurant is really good. A must try for anybody visiting. The service was superb. All the staff working at the hotel were friendly and helpfull except for the front desk. The people at the front desk are stiff like cardboard. They just so serious. You ask for an upgrade they tell you to pay more. You ask for a late check out they tell you the hotel is full they can't help. All in all it's a great hotel. A good place to rest. Just don't expect any perks like upgrades or late checkouts.

Rodinná dovolená s 3 noclehy, 12. 03. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com

Wonderful short stay

The hotel is large but there are plenty of options but pools, bars etc and so it does not feel crowded. Restaurants quality was good and staff were friendly.

Neil, Cesta s 3 noclehy, 10. 02. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com

Family and Friends trip

Well managed facility with courteous staff. Got upgraded to family Villa due to gold membership with Hotels.com and also as a kind gesture due to Hilton Honors. Highly recommended for family or friends group. They have a very clean beach and 3 or 4 options of pool. Breakfast was yummy. We were 12, 6 adults and 6 kids under 12yrs. All of us had a memorable time.

Samson, Rodinná dovolená s 1 noclehem, 28. 01. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com

Great place for families !

Chakra, Cesta s 2 noclehy, 24. 01. 2022

Autentické hodnocení od zákazníka společnosti Expedia

Very good resort in RAK

This is the second time we have stayed here. It is a very nice property and with very good facilities.

Maxwell, Rodinná dovolená s 1 noclehem, 6. 01. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com

Great property... disappointing service and staff

Let me start by saying that this is my third visit. First on a New Year’s Eve. While the property is beautiful and our earlier experiences very good, which led us to come here and celebrate the new year. Our biggest disappointment started from the time we reached. Staff are not only indifferent but also point blank rude at times, weather at checkin, restaurant reservation or at the restaurants. The staff at the checkin desk was more interested in telling us about the inn refundable charges in a plain gruff manner rather being interested in our happiness and experience. The restaurant reservation desk staff was point blank in telling us that we wont get any booking at the restaurants in an almost rude manner. She might as tell us “Why the hell did you come here”. The manager at the sol restaurant was quick to add that he can not get us a table without even making an effort. Went to Sol restaurant later in the evening to only see that there were several empty tables available. Best part on the morning of 1st Jan. There was rain in the morning. When we went tot the lobby cafe to sit in outdoor area we were told by the restaurant manager that they don’t plan top open because if they do, who will clean it. Really. The whole experience seemed like a factory setting cold business hotel rather than a 5 star experience caring for the happiness of the guests who have come to celebrate. Learn from Oberoi, who go out of their way in making sure that guests have a time of life

Alok, Rodinná dovolená s 1 noclehem, 30. 12. 2021

Autentické hodnocení od zákazníka společnosti Hotels.com

Lovely cleaning staff and felt very looked after

Daniel, Rodinná dovolená s 3 noclehy, 19. 12. 2021

Autentické hodnocení od zákazníka společnosti Hotels.com