Novotel Phuket Kata Avista Resort And Spa

Staff very good, hotel clean but appears dated and is cramped into a small footprint at the top of a hill but close to some good restaurents. Breakfast had the basic components but the guy cooking the eggs struggled a bit and there is limited choice in some areas. Lots of nationalities at the hotel and are allowed to hang towels over their balconies, not s good look. The hotel is only small so it could be economies of scale. TV presentations in the lift and the rooms seemed to be more pushing their staff to upsell, rather than communicating to there customers. It seems something is getting lost between the different nationalities involved. A good 3 star at best! Suggestion: The hotel could make money employing someone to drive their golf cart up and down the hill and make a small charge to cover the cost.

From the time of our arrival to the end of our stay the hotel staff were so lovely and helpful. Lovely big room. 2 Double beds. Ideal for our family. Daily maid service kept our room clean and tidy. Huge variety of breakfast selection catering for both western and eastern taste.

Fantastic service!! They did decoration for our monthsary! Lovely stay — room Is spacious, clean, great bathtub inside. Great value . Location is central to beaches and eatery, just need to hike up a bit!

We requested months prior topfloor level 5 but were assigned for the 2nd floor. After complaining that we were Accor members and speaking to duty manager. We finally put up on level to 3rd floor, wow big of them. Air conditioning is either too cold or not cold enough. Which caused entire room to be wet including our clothes. Breakfast average for a Novotel property.

Had a problem with our room when we checked in. The management team heard my concerns and fixed it right away. My wife and I are very happy. Thank you