Movenpick Resort & Spa Tala Bay Aqaba

The hotel, with its current services, does not deserve a 5-star rating The staff are aggressive and rude except for a few of them I don't know why! no salaries ?!! The beach is not suitable for swimming. It is full of stones and rubbish. There are huge rocks inside the water, which are very dangerous and may cause serious injuries. The worst thing is the sea urchins (Abu Al-haylaman) among these rocks! At least clean and prepare the swimming area! No towels at the pool and beach, the employees are lying and pretend that they are few in number, even though there are many of them on the ground and they don't bother collecting and washing them. Some of the furniture is old and broken, as shown in the picture. Internet is slow and coverage is poor. A strong sewage smell from the shower ... maintenance came without any result and the smell remains! Staff justify all of the above on the pretext of Corona virus, although it has nothing to do with this matter. Breakfast is not recommended at the table, and it is a complete mess.

Great customer service from all. Great hospitality and a strong desire to ensure that all have a super holiday and make use of all the facilities. They aspire to provide a five star service and succeed. Nothing is too much trouble. Thank you.

Two nights in a row we were not able to sleep because of the loud live music that was played and continued until midnight. Though we complained nothing was done. We met with the manager upon checkout, but frankly, too little too late. Check in was messy, pool was empty because of maintenance, all in all no reason to ever return.

This place is beautiful and made a really welcome couple of days of rest and relaxation after

The property is fine, but a bit outdated and food and beverage are overpriced. Check out was problematic because the woman was distracted by her personal phone constantly ringing and not being well trained in refunding deposits, handling credit cards, etc. my bill had to be done three times and the last time she still didn’t understand that she was giving me a about a $600 refund on food rather than charging me. Finally a more senior member understood the problem and fixed it, but it took forever. I will live in Jordan for three more years and will possibly come back, but will explore other properties first. The property was clean, beds were good, but I am not sure the food and beverage prices are warranted and staff needs training.

Except from the checkin which took more than an hour during which the clerk tried to argue that we need to add a payment although we paid everything

Overall it was a positive experience, hotel and staff was nice. Good breakfast buffet. I asked for a room with garden view and preferably at the ground floor. It was not assigned, I had to ask again upon arrival, the staff was prompt and gave me the one, however to the backside of the hotel. I would understand it, if the hotel is full, but it was not busy at all and we had just 2 nights. I was not mad about it, didn't argue or request a change, since in fact this was what I have paid for. But it would not cost a penny to the hotel and my customer experience would be much better, resulting in a loyalty to Movenpick. As I'm gold member with Marriott and Diamond in Hilton, I can spot differences in attention to details and personal satisfaction. There is perhaps a slight / minor piece missing, and if added to the staff training and resulted attention, the final result would be close to perfect. At the moment, I see it as missed opportunity from the brand to create such extraordinary experience for nil cost.

Great bedroom suite with sea view, lovely gardens and swimming pools, good snorkelling off the beach, extensive buffet meals, very friendly staff

The hotel is perfect location and beach facility. All stuff provide great service beyond belief, to name a few of staff members Amer the head of Rasta our ants and bars and all his colleagues, Ruslan from the reception who cares for every wish you need, Tarek also from the reception desk who Professionally react on any case and also many others people from the staff which names I do not know, but as well were quite professional and very, very kind

It was amazing :)