Holiday Inn Express Hotel & Stes Kansas City Sports Complex, an IHG Hotel

Clerk at check in could not locate our Expedia reservation, even with the itinerary number. Was incredibly slow and not engaged in the resolution of the issue. After prodding him to find out if there were rooms available, he finally checked us in, gave us a room and that was it. No apology, no initiative. If we had not prodded him to look into room availability, I think we would be still in the lobby, waiting for him to do something. When we asked about restaurants in the area, he stated that he didn’t eat around there so he didn’t know. Front desk staff should be knowledgeable about the area or have resources available to help customers. This person seemed incredibly disinterested in his job.

There was roaches in the room. Just a very uncomfortable experience

The area of Kansas City is not the greatest. The first floor of the hotel smelled like cigarettes and I was in a non-smoking room. Overall didn’t feel the most comfortable and I expected more from a holiday inn for the price I payed.

i enjoyed my stay , nice comfy beds and nice bathrooms.

Visit ok. Had to retrieve coffee one day

Every staff person we encountered were very friendly and helpful. The breakfast served was very nice. When we checked in, they actually upgraded our room to a suite for the same price since they didn't have a lot of rooms booked. We were very pleased with our stay.

The staff was nice, the room was large and had everything you need for an overnight stay. The pool area was dark and not much room for more than a couple of people in the pool itself. The location is nice and close to everything but getting into the lot was difficult from the highway

It was beautiful and clean. Loved it. I would recommend it to my friends.

Good location, clean rooms, good breakfast, kids enjoyed the pool.

The front desk area was in awesome and the room was excellent!