Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Great service, bad food

Huge hotel, excellent services, restaurants doesn not have quality food, and they try to sell you the membership when you arrive and when you left, that part is very uncomfortable

Julio, Cesta s 3 noclehy, 10. 02. 2022

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One of the best trips and was largely due to how great the resort was. Having the Sky terrace room with hot tub on roof was part of how amazing it was. The endless high end food choices really surprised us. Most all inclusive resorts in mexico the food is not great from my experiences. In addition, the staff was very consistently amazing. They will bring you food/drinks anytime/anywhere. It was obvious they loved their jobs. The beaches were private and you have a variety of areas to hang out depending on whether or not you wanted quiet or upbeat. There is plenty of room around all of the pools to spread out. We stayed on the Heavenly side which is adults only. We went over to the family side and was nice but lots of kids. We are sold on Hard Rock resorts and looking for everywhere else they have them.

Allen, Romantická cesta s 4 noclehy, 9. 02. 2022

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The pools were too cold to go in. Why? There was way too much construction going on. They definitely favor members here. Lots of shows and areas just for them, I know that’s normal but this place was overboard with the members only amenities. All the best entertainment was members only. We snuck in. It was super clean and the staff was the absolute friendliest. The food was very good but not the best I’ve ever had.

Robert Steven, Romantická cesta s 5 noclehy, 7. 02. 2022

Autentické hodnocení od zákazníka společnosti Expedia

Amazing property, nice restaurants good food.

Alejandro, Romantická cesta s 3 noclehy, 5. 02. 2022

Autentické hodnocení od zákazníka společnosti Expedia

We love the Hard Rock RM and have been to this resort 5 times! This trip we were very disappointed when we arrived to find that the Eden Beach and Eden Pool were closed because Bdg's 1 & 2 were being renovated. If we had known that we probably would not have come to this resort at the time we did. It would have been nice if some type of notice would have been put on the resorts website about the closures. Also, since our last trip to this resort some of the restaurants on the "Heaven" side (adults only) are now allowing kids and families to dine there. When we book our stay for the adults only side we expect "Adults Only". If we wanted to dine with kids we would have booked our rooms on the family side or another resort!

Doug, Výlet s přáteli s 4 noclehy, 10. 11. 2021

Autentické hodnocení od zákazníka společnosti Expedia

Great resort

Ricardo, Romantická cesta s 3 noclehy, 8. 11. 2021

Autentické hodnocení od zákazníka společnosti Expedia

This was my first time visiting the Maya Riviera and I have no complaints. The staff was superb, friendly, and very helpful. We had a pluming issue with our hot tub which was dealt with in a timely manner. Great shows and entering pool games. I would recommend.

michael, Romantická cesta s 6 noclehy, 9. 10. 2021

Autentické hodnocení od zákazníka společnosti Expedia

Overall the resort was clean and very nice! Most of the staff was very helpful and friendly. The pool and ocean was the best part of the trip of course. My friends and I stayed at the adult Heaven side. Until you wanted to make a reservation. Everything would book up immediately and my friends and I couldn’t eat till 10pm. When we asked for help with the app and making a reservation they would refer us to 10 different people. There was a huge loss of miss communication thorought the staff. Even though our group was a larger party of 6 it shouldn’t have been that hard to get a reservation. Not to mention, the website is wrong and 2 restaurants are closed and the gym is open… it did not say that on their site. When my boyfriend and I went to get massages they were great! The masseuse’s were very accommodating. Before my massage, I realize I forgot to take my necklace off so I handed it to the lady in my treatment room and she set it on the shelf next to me. The next day I realized I forgot my necklace so I went back to the spa. They sent me downstairs to the front desk and gave it back to me BROKEN. The lady at concierge said “sorry we found it like that”. Then just handed it back to me. No apology or explanation what happened to my necklace. That was very upsetting! Overall, very nice resort but we will not be back! There was other things that went wrong as well.

Audrey Jayne, Výlet s přáteli s 7 noclehy, 2. 10. 2021

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No beach Minimal classic rock at Heavens - which was the whole reason we chose the Hard Rock Hard to get restaurant reservations but improved when we got Butler Service. Napoleon was excellent Not all restaurants open but service was exceptional and food fabulous Rooms were tired Not sure we’d go back. Likely try the Cancun location again

Susan, Romantická cesta s 7 noclehy, 25. 09. 2021

Autentické hodnocení od zákazníka společnosti Expedia

Check in - Easy and fast. Had an early flight in and was able to get wristbands right away to enjoy the reset while we waited for our room.big Plus! Room- First room we received was terrible. Do not get room 4355! This room faces walkway and wall. Everyone walk one can see you and you see a wall and walkway. Requested new room and front desk seemed irritated to move us. Moved next day around 5. Food/ Restaurants- buffet on Heaven side was decent. Buffet side on Hacienda side was wasaaay better! Sometimes there’s a wait. Go earlier to avoid. French restaurant- Our server was nice at first but was rude when my daughter asked for two desserts. His words “That’s a lot but ok I guess” Food took almost 45 minutes to come out. All guests around us received food before us, even guests that came 20 min after us. Ordered 3 steak entrees (2 medium and on medium rare) 1 steak was burned black and 1 steak was rare barely cooked 3rd steak ok. We sent the rare back and server was not happy. He came back with attitude and said cut it, waited the just walked away. Whole atmosphere was awkward because of his attitude. Food was not good! Do not go! Steakhouse- Servers there all seemed to gait there job. Italian- Best food out of the restaurants and excellent service. Pool/ Besch/ Zipline- Lucy is a great entertainer. Music wasn’t very good. American music was outdated and Spanish music just ok selection. Edwin is awesome. Helped get us seats! Zip lines were fun.

Kelley C, Rodinná dovolená s 7 noclehy, 11. 09. 2021

Autentické hodnocení od zákazníka společnosti Expedia