Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Having stayed at other all-inclusive resorts, The Hard Rock is more reminiscent of a Las Vegas hotel experience than a “typical” AI resort. The grounds are immaculate and the service is fantastic. If you’re looking for a place to have an elevated experience in a festive atmosphere, this place is it.

Amazing resort style hotel. It’s massive - there’s golf carts to take you around. We stayed at the adults only “Heaven” side which was great for us. You don’t notice how much more peaceful it is child free until you enter the Hacienda side. Adults can freely move between both. Water park and skate / bike park are amazing pros for a hotel. Water park has some good flumes for all ages. Big pools, secluded pools and lagoon style beach fronts all available. Equally if you like entertainment or just to chill you’ll find it at one of the many options. Food choice is great. We are a la carte every night. Our favourite was Le Petite Cochon French restaurant but Ciao and Toro were great too. Hard Rock Rewards have a good range of trips. We did the Tulum Express which was good value but don’t think I’d have been as happy if I’d travelled all the way from Cancun as you get less than 2 hours total in the park. The clues in the tour name. Rooms were great. Very clean. Options for room service. Great tv package. We had a balcony with hammock and roof top with jacuzzi which was unreal. Spider monkeys, iguanas and raccoons room around the hotel bit cause no harm to guests.

Excellent service, food, entertainment during day and strong drinks.

GIFT SHOP INSIDE HOTEL STOLE OUR CREDIT CARD NUMBER AND COMMITTED FRAUD. HOTEL WILL NOT ACCEPT RESPONSIBILITY. TOLD US WE NEEDED TO CONTACT THE GIFT SHOP MANAGEMENT

I dont usually stay in all inclusive hotels, and the Hard Rock hotel convinced my of why this is a terrible idea. The food is horrible, the alcohol used in the drinks is low class, the cups are plastic and dirty. I stayed in a platinum suite, which cost over 1,000 for that price, please go stay in a nicer hotel in the mayakoba area, so that you can have a real beach, great service, and great food.

I am not sure why there are so many 5 star reviews. Let me begin by saying that I have never written and bad review on hotels.com and that my perspective is from someone who is used to staying in nice hotels for vacations (rosewood, four seasons, etc), and good hotels for business (typically marriott). If you are looking for a true mexican beach experience do not stay here. The beach is non-existent (it is a little man made lagoon). The food is borderline un-edible, and unless you specifically ask for a name brand alcohol, the drinks are terrible. I was staying in the platinum suite, which is probably the nicest room they have, but for the price, it was a complete disappointment. I actually left my friends at the Hard Rock after a few days to go stay at the Rosewood Mayakoba, where the service, food, ambiance, and beach are world class. If you are used to all-inclusive type hotels, then I would probably recommend you find one in Cancun, as this hotel is def not worth what you pay for it. Yes, this hotel is loud. Me and my friends were very loud. But, you should expect this from the Hard Rock hotel. The only positive thing I can comment on is that club Heaven in the hotel was a lot of fun.