Diplomatic Hotel

First let me say that what I did have a good experience with was the concierge. He was very helpful in finding places to go and places to eat. Ask for Martin if you are going. Beyond that I found the hotel and staff very disappointing. The facility seems to have not been updated in quite some time. The gym left a lot to be desired, and the breakfast was ordinary. The problem I had with the staff is that they were not helpful in giving directions. Being in a new city knowing how to get somewhere is very important. We were also surprised one morning that when we returned to our room after breakfast at 8:45 that our room was being cleaned. So we needed to wait until it was done in order to change our clothes. This would not be a hotel that we would return to

This hotel bills itself as "The Mendoza Luxury Hotel", but I don't believe this is an apt description. While this may have been true in the past, the hotel seems to be coasting on its reputation...and charging per that reputation as opposed to reality. I will say that the best part about my stay was the friendly, attentive service, especially from the front desk staff. Room service was also speedy. The not-so-great aspects of my stay were: The room itself was spacious, but the furniture and fixtures were tired and showing their age. And although the room itself was non-smoking, each evening the hallway of my floor smelled of cigarettes and the odor came into my room. The bed was not overly comfortable, but it was fine. The worst part of the room was the bathroom - especially the toiletries. I noticed the shampoo and conditioner bottles in the shower looked a little worn (the lettering on the bottles had faded and the caps were dented and had stains on them). When I opened the shampoo bottle, it was clear it had been refilled because it was "gummed up" and there was hair in the threads of the cap. Disgusting. I then took a look at the shampoo and conditioner by the bathtub, only to see that - while the liquids were different - both bottles said "Conditioner". Again, they are clearly reusing the toiletry bottles. This is not luxury.

Everything was perfect Staff very please The hotel restaurant was beyond excellent

The hotel was nice the staff was great pool was very small. Breakfast was great. Overall good place to stay.

Very happy about everything about our stay - from reception to our room (and its view!) to housekeeping to the spa and small pool. Thanks so much!

Top notch facility and staff. Excellent breakfast!

Great location. Staff very accommodating. Breakfast had large selection of fruit, ham bacon breads

Friendly English speaking staff. Parking on . site. Good location

Good. But WiFi poor.

Good location and good service. No irons available in hotel was a bit wired and inconvenient......