Santa Barbara Golf and Ocean Club by Diamond Resorts

Stayed 7 nights, apartment not cleaned throughout, albeit bag of towels etc delivered after 5 days. Restrictions and necessity to book sun beds AM and PM caused anxiety, arguments with other residents and stress. Having been ‘turfed’ off empty beds by lifeguard, residents and Sunbed Police I quickly got in line. I booked a sun bed AM and PM only to have to ask for towels which had been placed on beds to be removed. Owners returned 6 hours later. Only pool bar open till 18:00, others closed. No entertainment or fashion show yet still paid premium rate for apartment. V disappointing stay, having had some great breaks there before.

We left the hotel disappointed: no cleaning at all and our sheets had not been changed once during our 8 days stay.We had to sleep in the same bedsheets for 8 days.Supply in the apartmant was 3pieces of dishwasher soap for 8 days.Receptionists hardly understand English.There is only one young gentleman at the reception smily and most helpful sith excellent manner,Ezem.Could not use the gym though it was completely empty; they sad it was booked!Nobody was in at all. There were bugs and lizards in the kitchen: when reported to reception man sad:"it is normal to have on the island". Our towels and suncream had been taken from the sunbed as we returned a bit later to pick up. Hoaever security and very kind young receptionist man,Equeleim were most helpful.Overall not a 4 star standard.

very good stay. always very helpfull. will be back soon hopefully

Check in took forever. After a long flight this is the last thing we needed. 4am earliest check in with a 10am checkout. Are you serious? Breakfast starts at 9am!! We had to leave at 8:30 so missed our b/fast we had paid for.

Very clean property, very COVID aware. Rooms are well laid out and comfortable with everything you need. Superb pool with social distancing, sun beds disinfected after use. No negatives for me really.

I love this resort. I've been 7 times. Cleanliness and customer service are priorities. Situated overlooking the ocean. Perfect for the single traveller and those with families. Fully equipped kitchens. Perfect place to relax and have fun. Staff are friendly and always ready to help. I will be returning in next few months.

We are very disappointed with our stay and by the treatment of the staff at this hotel. After a 6am flight from England, we arrived at the hotel for 11am with our suitcases taken from us straight away. We were told by the unpleasant staff that our check-in time was for 4pm and that we couldn’t even remain in the hotel grounds, and had to leave and return until that time. Tired and hungry, we had to search for somewhere to wait out the hours before we could even get back into the hotel. - [ ] We eventually had to return to the hotel to ask to be let into the storage room that contains our suitcases to get our sun cream because we had burned quite badly whilst looking around for somewhere to wait. Furthermore, even when we returned, we were told we are taking too long to apply our sunscreen and we’re made to leave again. To add to this, the wait for the customer service desk was absolutely disgraceful and there was no effort of any staff member to apologise or to attempt to help us out in anyway. Extremely rude and disappointing customer service from the start to the end of the holiday.

To stay there was fantastic had a great time and the stuff was absolutely brilliant with all of us we’ve already booked to go back this year to the same hotel

Beautiful apartment, room 222 has ocean view and sun all afternoon so it gets quite hot at times. Hotel was empty since Corona virus scare. No beaches close by so I can picture too many people at this tiny pool and lack of lawn chairs would be a problem at busy time. Lots of good restaurants close by.

Fabulous location. Very well equipped rooms. We stayed for 5 nights and only had one towel change, that could be improved.