Courtyard Marriott Riverwalk – San Antonio

We enjoyed our stay overall at this hotel. Service was great. Rooms has nice comfortable beds. Nice touch having Starbucks in the place. We did have a noise issue one evening and that was disappointing. It seemed like the walls were very thin...

The staff was friendly and the hotel lobby and rooms were very clean. We didn't like the amount of homeless hanging out and sleeping on the RiverWalk in front of the hotel. I don't think the hotel can control this but there are some spots on the RiverWalk that are better than others. The real disappointment was the $31 dollar ( + tax ) per night parking. It may be typical down at the RiverWalk but it's simply not right and if enough of us voice our opinion, maybe Mariott will take the high road and drop it or reduce it dramatically. The other thing is that you can't self park. So it's real disappointing to have to fork over $2-5 dollars to pay the valet driver every time you want to leave and return to the hotel. So while the room was priced right, if you add the parking fee, parking fee tax and the valet tipping, well then the price per night is sickening.

This hotel had the best customer service out of all the hotels on our week long road trip. Starting with the Valet "Ryan" and ending with the valet "Charlie". Both had excellent communication skills and were informative. The lady at the desk also was extra nice. I didnt get her name. Told us good bars and places to eat. The room was awesome and the shower was amazing. You could adjust the pressure on the shower to your liking. Most important this hotel is right along the riverwalk and just about a 4min walk or so to Alamo. It is in good location to everything. The only issue we had the air wasn't working great in room 1106. Other then that everything was excellent!!!!

The property is dated and rundown compared to other Courtyard Marriott I've stayed at. We could hear children and adults in the hallways at all hours. We could even hear the entire phone conversation of the guest in the room next to us - word for word. At first I thought it was a testament to how loud the guest next to us was, but then on the other side of our room, we could hear the every time the toilet was flushed even when the bathroom door was closed. It is clearly an insulation issue. And we were here during the week. I couldn't imagine the noise on a weekend. There were only two mirrors - one mirror in the bathroom and then one inside the armoire. The mirror in the armoire couldn't be used while blow drying or curling hair because there are no plugs nearby. Overall, not a great setup when you have more than one female getting ready in the room. Since I was staying here with my mom, this was ver inconvenient in the mornings. The valet told us they would keep the car up front for 10 minutes while we went up to the room to retrieve an item. We came back within 5 minutes and the car was already put up. Then they took 15 minutes to bring the car back around. And since they wouldn't give us a valet ticket when we left the car initially (for 10 minutes) they had trouble even locating our keys. Other guests kept commenting that they were having problems using their keycards in the elevators, but we didn't have any issues with that during our stay.

Easy access to the Riverwalk. Walk to Alamo