Serena Beach Resort and Spa

Room service is pathetic .....24 hours room service is not respected .....request for service is rejected ....i asked for club sandwich...but was told to go and hsve buffet Breakfast...i wanted a quiet breakfast in my room

This is an all inclusive resort. You don't have to go anywhere accept for shopping and you can get some local things at the small store that was on the property. They have a good business center and I was able to print documents from my room to the business center. They also provided umbrellas and power adapters upon request. There are plenty of things to do and see. I spent one day at the spa and got the full treatment. It looks like they are slowly going through all the facilities and updating / remodeling them. I felt very secure and well taken care of. They even took me a few places via the hotel shuttle, which normally you would get a taxi for. Great place with a great staff.

All staff was amazingly nice. The scenery is just beautiful and the hotel although a bit old is very well kept

The food and service were both outstanding! We are at the buffet and the seafood restaurant and both were excellent.

I got bit by mosquitoes in the bed every night. Everything was great.

Friendly staff, great & secure location! Would go back any day.

Serena is always an assured bet. The service is second to none. The staff are friendly, professional and nothing is too much trouble. Will definitely be back again.

The property was well maintained, the staff were very helpful, the food in the seafood restaurant was awesome. The only glitch in the stay was the confusion in picking us up at the airport, we ended up taking a cab

I was here on business, but wanted to enjoy a place on the beach for my one day off. The Serena was perfect. The staff was lovely, going out of their way to make sure we were well taken care of and comfortable. The rooms were really nice- with a sea view and lovely balcony. The beach was really nice- with a beautiful pool option as well. I feel like this was the perfect choice for work or play.

The Staff were the best I have ever encountered. I travel a lot and have been to different hotels, not only in Kenya, but in Africa as well as globally. i really must say that the staff at Serena Beach and Resort Spa go all out to make an positive impression on their clients. Special thanks to Herman, the general manager who was always around the corner somewhere, checking on his clients and for putting together the lovely programme for the hotel.Many thanks to Nathan at the Sports Center for his professionalism and cheerful encouragements as I contemplated to do my first Scuba Diving excursion. Thanks a lot to Rama, the scuba diving coach who then took me through the Scuba Diving Lessons and the actual excursion in the Indian Ocean. It was such a beautiful lifetime experience and saying ''thank you'' for making it so barely seems enough, so I will say Gob bless you all abundantly!! Cheers, Blessing