Hotel Bucintoro

Perfectly situated, friendly staff with warm welcome and all necessary amenities

Stunning view, 4 openable windows across two walls to give perfect views of San Marco, San Giorgio & more. This was the premier double deluxe room, the most expensive when I booked. One male staff member was very helpful and made us feel welcome. Three men were on reception during the stay at different times. One was friendly, the second less and the third quite rude, no sense of a smile and it seemed like requests for help were an inconvenience. A frustration was, having left the room (with do not disturb sign on), to head next door for an ice cream, a staff member went in and closed all the shutters. The room was serviced and sanitised every day, but we had to ask for more products than those given on the first night. We had a few comical moments with one of the porters who, very Manuel-like, seemed to be trying hard but it wasn’t going well. For example I was waiting for a private water taxi. He assured us he was taking care of it and on the look out. The time of the pickup came and went, so the receptionist called to ask only to find that the boat had been outside for 10 minutes and was about to leave without us. Worse was to come as he picked up my suitcase in a most peculiar way and, but for an intervention from the boat driver would have dropped it in the canal!! To sum up, lovely place to stay. Some staff were exceptional, some were not. Hotel is clean, fairly comfortable, amazing views, nice breakfast. Not a luxury hotel. Despite challenges we would stay again.

Loved the view and location. Staff was super friendly.

This has been the worse customer experience from any hotel, we booked on line and somehow the booking defaulted to another date, we noticed it as soon as we paid. We phoned the hotel.com straight away and asked for them to contact the hotel in Venice. Heard nothing back from hotel.com subsequently we called back two times only to be told the hotel wouldnt amend to correct date or cancel or meet us halfway. Whilst i appreciate they have a no cancel policy, most hotels are reasonable and accommodating. What about consumers rights? Has anyone made a mistake before? I am sure they have. This is how hotels take advantage of peoples good earned money. Providers should think carefully of who they represent. I have never known such bad customer service where hotel.com never bothered to called us back, even claiming they did or a 4 star hotel been so lack of empathy to even change the date or help.

Great location- close to everything but far enough away from the thick crowds and noise, a phenomenal view of Venice and its gorgeous sunsets. Hotel itself was very nice, clean, very comfortable bed and pillows, great cappuccino. Staff are very pleasant and attentive.

Best customer service, we felt so good in this facility. They have a really friendly and educated staff that will make you feel welcome. Clean room everything about details. I just loved and my husband much more.

The Location of this Hotel is magnificent with a full view on the Laguna and the the Salute. Also it is 2 min away from a Vaporetti station which hhtakes you more or less everywhere.

The design of vessel for the room decoration. Really love it!

Good location, beautiful room, little bit small but is Venice!, beautiful bathroom and a lot of extras, very good breakfast, staff 5 Stars!!.