The Westin Turtle Bay Resort & Spa, Mauritius

If you want a mediocre resort with TERRIBLE service, the Westin is your resort. I cannot tell you how disappointed we were with our stay here. No one in the entire resort ever smiled at us or offered help. It felt like a bad cruise ship! It was overcrowded with a fend for yourself attitude. The gym is worse than any Holiday Inn. it was a small white room with tiny windows, trash everywhere, no wipes or towels, and VERY dirty equipment. The food was awful, but the nonexistent service was what was most disappointing. Our room also leaked water and smelled like mildew. The room offers no privacy as it has no doors or solid walls between the bathroom and bedroom. We went three days with no new towels or cleaning of our room...yet they always remembered to check the mini bar!!!! Obviously, money was the only concern here. When the cleaning staff finally came, it was at 10 pm!!!!! Unacceptable! I would never, ever stay there again or recommend it.

It was ok overall. in my opinion, not really a 5-star service

Great amenities, high level of customer service and attention to detail. The front office manager Aldo was exceptionally helpful and welcoming. He made sure that everything were up to standard. Accessible eateries, 3 restaurants at the resorts. The resort is located at seafront with a beautiful view. I particularly loved the pool with a poolside bar which was very convenient

The entrance to the hotel is nice and there is a nice walk way to the beach from the lobby. The adult pool was okay, but a lot of bird poo on the floor just as you enter the pool. We had to request for this to be thoroughly cleaned, which was actioned immediately. However we as the customer should not have to highlight this to the hotel managers and instead should be maintained regularly. The pool staff weren't very attentive, we had to wait over 20 minutes for a drink and it wasn't busy at all. We highlighted our concerns with the hotel manager and catering manager who quick started to make changes to the operations of the hotel and we could see a big difference after a few more hours. The service got better from day 2 onwards and pretty much all the staff knew our names and greeted us nicely throughout the stay.

Slow check in. Slow service in restaurants and extraordinarily high food costs (even for Mauritius). General feeling is that there is no leadership team running the hotel - and things just drift along at a pace which the staff decide on the day.

Coffee kittle was dirty/used. Assigned an ocean view room that had no ocean view at all. Had to transfer to another room.

The staff were very accomodating, special call out to a few names that were especially helpful during our stay Nitesh, Yovi, Kushboo, Dheeraj & Julia.

Great property, wonderful location and we had a fantastic stay. Only issue was the very very slow service and inconsistent room cleaning service which some days included fresh towels and gowns etc and other days not at all. The service and speed of service is laughable at times.

Some housekeeping workers annoyed us during the night when I was sleeping after 9 pm they knock the door very hard for they're second check in. They were not polite. In regards to the half board you have to pay for drinks in dinner especially water very strange to be honest I thought half board included the drinks. Other things are okay.

Very friendly and welcoming service. The staff were extremely happy to help