Riu Palace Pacifico All Inclusive

The checkin experience was great. Oscar was very kind and shared our excitement for being on vacation! He helped my friends and I get rooms close to each other and remembered us at checkout and welcomed us back any time. The trip started out great because of him. The rest of the staff continued to amaze me with their positive attitudes, kind and welcoming personalities. They are very hard workers and we never had an empty drink or a dirty pate sit at our table. They are extremely efficient. Alain was an awesome and attentive waiter! The pool drink waiters were kind fast and efficient too. I would give the staff five stars that’s for sure! As for the property, I did feel it was a bit dated especially the rooms. They were clean, but I wouldn’t say they were “spotless.” The decor definitely needs an upgrade. I felt the food there was good.. I wouldn’t say it was excellent but I was pleased with the wide variety of food at the buffets. The specialty restaurants had food that was better. The pool area and hotel in general seemed to be much smaller than other all inclusive resorts that I had been to. There’s only the one pool. The property grounds were pretty small. Overall I felt the value was very good. For what I paid, it was absolutely worth it and I would come again.

Staff & Entertainment all was a 10 due to our current situation.

The place is very nice and extremely clean. Very spacious, the staff was very helpful. Excellent service and food exceptionally good. Been there before several times and it still has the same special quality and service. I be back again soon

Food was very good and a lot of choices. Rooms were very spacious. Only thing I would change is shows were rather late for me but still enjoyed them several nights.

I did stay before long time ago in Riu and can tell that they improved quality of service and food Will come again

I’ve stayed at several Riu and have enjoyed all, I especially like Pacifica and I’ll go back again

I didn’t like the fact that kids were aloud in the bar area that’s the place for adults to relax and drink

Very clean and excellent place to go now during this epidemic.

Loved the friendliness of the staff and the cleanliness of the entire property. Definitely a family friendly resort. Will be back with the kids next year. Thank you Lalo for making us feel so special on my wife's birthday, and thank you Christian for always checking on us at the pool and giving us great tips on excursion around Puerto Vallarta! Great Job!

The view was simply beautiful. The room was clean. However, the floors and the bathtub (though very nice) are incredibly slippery and really have the potential dor someone to fall.