Suncadia Resort, a Destination by Hyatt Residence

The staff was absolutely AMAZING, especially Devon & Holly. Our original room was not in the primary lodge, so they upgraded us to a suite, with a river view, for a very minor fee. The outdoor pool was toasty warm, even though it was 38 degrees outside. The facilities, staff, and Irish coffees were phenomenal. Fabulous place to bring the family or for a romantic place to get AWAY from the family ;-)

Beautiful location, clean hotel, very dog-friendly! With regards to Covid prevention—I appreciated that everyone wore masks throughout the hotel. There were also hand sanitizers everywhere, even in each elevator lobby on each floor. Great place to get away while practicing social distancing!

Location is remote and suite was large. Very nice decor. Fireplace was a great touch.

We have been to Roslyn many times and have always heard great things about Suncadia. However our experience was extremely disappointing. We arrived with food as our hotels.com booking stayed there would be a kitchen. There wasn’t even a mini fridge in our room so we had to throw our $50 worth of food. Our room 3005 in the lodge was clearly outdated and worn, scuffed furniture. Bathroom was ok but the shower was disgusting with mold all over the curtain. My advice is to save your money and stay somewhere else in town. Or book a VRBO. Only nice things were our bellboy and the view (of the far away river).

Our room had articles of trash when we checked in. I text the front desk and told them specially what I had found under a chair and behind a curtain and asked them to re-clean. Upon coming back from dinner one out of two items had been cleaned. I’m not sure how the missed the second when I told the where both items were located. Not acceptable at any time especially during Covid.

Awesome place!!

Beautiful property, but activities and restaurants are severely limited during the pandemic. Also, rooms are not being cleaned during your stay. Therefore, I think it’s ridiculous to charge the full resort fee on top of the nightly rates during this period.

Go for the view. Bring your own food. No room service due to pandemic, and coffee stand closes by 1:30-2:00 pm. Restaurants are overpriced, although food was tasty at the wine cellar. They offered us a reservation there at 8:30 pm, but then our drinks had to be taken away at 10 pm. We weren't warned of that time constraint in advance. Hotel room was similar to most standard hotels I stay in. Mattress was so-so. I did not sleep great, but I am old. In short, I was underwhelmed. Oh, and lots of guests in lobby at happy hour without masks, drinking and laughing. Not safe and very disturbing especially given their signs saying Face Masks Required. But the view was lovely.

Great view. The interior of the rooms was a bit dated. Old carpet and uncomfortable couch.

Suncadia is a nice place, but it's not worth the hefty price tag. The room was fine, but nothing overly fancy or exciting. What most turned me off was that even though the hotel is supposed to be cleaning thoroughly and sanitizing due to COVID, there was a leftover disposable coffee cup on our little outside balcony, as well as a small bag of garbage that looked like a bag of dog poop (which it could have been because they allow dogs, but I didn't get close enough to inspect it). They also advertise lots of "trails" but these are really just paved paths through suburban neighborhoods that have been built up on the mountain around the resort. For us, it just wasn't worth the price.