Barceló Maya Palace - All Inclusive

Amazing

Very good experience. It is not our first time in this hotel. We loved the beach, the room but I would recommend to expand food choices Last year we loved grilled fish that was available at lunch and dinner. However, this year it was not available at all. Also, the salad bar should have more options. Overall, we had a great time and would love to come back again. Hopefully without mendated COVID restrictions. Thank you for the great vacation despite this difficult times.

I never reserved a King room and was told that was they way it was booked. My son had to sleep on a couch. I asked to change this twice....once before I got there and once when I checked in - staff told me that was all they had. Then my sink was clogged - the safe and coffee pot had to be fixed and I didn’t receive sheets for my son until 24 hrs later after requesting them twice the day I arrived. The first 24 hours were the worst service I have received from this resort.

My family love the part of the beach near where you rent the catamaran is so crystal clear and there are beautiful fishes swimming everywhere you can literally touch them.

Barceló even that they had several areas closed due COVID the place was great and they take care of the guests very good! The Japanese restaurant Kyoto and chef Augusto were amazing!

My second trip to Barcelo Maya . The safest resort for everybody.Family friendly place.Cant wait to go back again.

The property is amazing and extremely clean, the staff makes sure the property is always in top quality.

We frequently stay at this resort, the staff, food and facilities are always great! looking forward to our next visit.

Great pools and great service staff. Currently only 3 of their resorts are open and if you stay here you are only allowed to use this one and the Colonial and not the adults only resort.

I thought the resort had excellent procedures in place for dealing with covid. Getting off the shuttle our luggage was sanitized, we had our temperature taken and presented with hand sanitizer upon entering the hotel. This procedure was repeated before entering any of the dining facilities, and masks needed to be worn. We actually felt safer at the resort, than back home in the states. Food was excellent, and all the staff went out of their way to please. Poolside and at the beaches you could lose the mask and enjoy the multiple activities available (swimming, sailing, paddleboard, volleyball, water yoga, snorkeling, etc.). We also enjoyed a VR experience in the main pool where your floating in the pool with a snorkel and VR goggles traveling through the Space Station, Skydiving, and Deep sea diving...very cool experience!! The grounds of the hotel were well manicured, the beach offered a wonderful view of the sunrise peeking above above the horizon, and the hotel was beautifully lit a night for extra ambience.