Horizon Karon Beach Resort & Spa

It is on a little hill but not far from the beach. There is a tuk tuk runs up and down the hill at your convenience. We got there a bit early but the room was already ready for us and they let us in early! Good things- Friendly staff, spacious room( we were upgraded), nice pools, a games room for kids, Picnic mats - very useful Free shuttle to Parong Things need to improve Bathroom sink needed a bit of fixing- the cleaning lady must have seen it but she just left it unattended which I found very odd. Kids club is just a sad looking playground. It looked empty all the time we were staying. Overall, we were very happy with the resort.

Lovely staff, great location, beautiful pool. Thanks!

Initially we were placed in a smaller, cheaper room then what we'd paid for. It was in a horrible location of the resort. We walked through the beautiful grounds of the resort only to be led to a dark dank area with smelly public bathrooms, a flickering overhead light, and a musty odor to accompany our ugly view of the resort's huge blue water barrels. Once inside the room I saw that all the shelves were dirty and or dusty, the shower curtain had spots of mold, and there was a streak of dried blood on the outer part of the bathroom sink. Clearly this room hadn't been properly cleaned. Then, to make matters worse, I find out later in the evening that THIS ENTIRE RESORT DOES NOT PERMIT GUESTS TO FLUSH USED TOILET PAPER DOWN THE TOILET! I do not understand how a resort can be considered 4 Stars when their guests are forced to put used toilet paper into their trash cans. When I spoke to the front desk regarding the toilets, they initially tried to claim that this is the case in ALL of Thailand. Yet when I told them the toilets in Bangkok worked fine, they lied again and claimed all of the toilets within Phuket are unable to flush toilet paper.Despite these many mishaps, Horizon refused to give us any money back or permit us to check-out early. There was never even an apology. There was an attitude that since they already had our money, we were stuck and they couldn't have cared less about our discomfort, or about the fact that we'd been given the wrong room.

Definitely not a 4 star. Very dated, not clean and everything was old. Upgraded to The Privilege Club side of the hotel but still not great. Won’t be returning.

We were disappointed with the Resort. Our first room had a horrible smell. We spoke to someone at reception and we were moved to a different room. The new room was better (i.e. no smell) however it wasn’t very clean, the bed was awful and the room looked run down. The next day we got a phone call from reception about our room. When we went to reception to ask what the phone call was about we were told that no-one had phoned. We waited for an hour for someone to phone us back and no-one ever did. Breakfast in the morning was good. Dinner on the first night was ok but over priced. The pool area was lovely. Given the number of hotels/resorts nearby I’m not sure we would choose to stay here again. The hotel is advertised as a four star but felt more like a three star.