Macdonald Manchester Hotel & Spa

Cant believe it's 4*. No conditioner or body lotion jn the room. No water in the room. No socket close to bed. Spa has an extra charge. And...you QUEUE for breakfast! This for £100. Absurb. Never ever. And avoid!

The rooms are big and comfortable, well designed and quiet. The bed was excellent and the bathroom good. In terms of location, we liked it, as it's just down from Picadilly railway / Metrolink station. The area around the hotel is a little run down but safe and interesting. Rooms on the back have a great view if you like long urban scenes, especially railway stations! The spa doesn't have a pool, which was surprising, so we didn't use that facility. There is a charge to use the spa and opening times seemed quite short. Don't pay for breakfast. It's not worth anything like what they charge and the coffee is AWFUL. The best thing is to wander up to the station area and get something better to start your day. Service is very friendly and mostly efficient.

I put in a complaint and was told the manager would be in touch about the disgusting state of the room and no one has been in touch. Very disappointed in my stay in a “4star” hotel. White marks all over the headboard. Toothpaste on the mirror, blood on the bath and wall. This was the second room we were given as the first was disgusting too

The location was the main driver for us booking this hotel and it offered us everything we needed for the weekend. Staff were polite, the room was spacious, the bed super comfy and the breakfast delicious. The room itself was nice and cosy and really quiet considering it faced the main road. My only criticism is that the room was rather dusty. Both of us were sneezing our heads off and you could visibly see dust in the room and bathroom. I understand that the cleaners have an incredibly hard job and it's hard to do a deep clean each time, but a deep clean every once in a while would help. Overall though, we really enjoyed our stay and would reccomend the hotel to a friend.

Found a needle in the bed my friend slept in, reception didnt seem that concerned just said really sorry, no refund or price deduction offered which would have been fair🤔