SpringHill Suites by Marriott Portland Vancouver

It was fine checking in but then the next morning one of the employees tried to just walk into my room randomly while I was changing! The only reason they couldn’t open the door fully was because I had used the manual lock at the top of the door. When I called the front desk about it they said that they should have knocked but no one did, then they said if I didn’t want to be disturbed I should put the “do not disturb” sign on the door which I told them I had on the door, then they said they didn’t know what happened & would check but I never heard back. The whole time they kept almost arguing with what I was explaining to them. The next morning I took some of my belongings out to my car before I checked out & my key card stopped working randomly. I got locked out of the side of the building & when I got to my room I was locked out of my room too! When I went to the front desk with my card & told them my room number & that my card just stopped working (well before checkout time) he looked at me like I was lying. I had to be escorted to the room to get my purse to show my ID which I understand but then they stood there & wouldn’t leave the room. After verifying my ID they stood there & watched me grab the rest of my things & escorted me back to the front desk to make sure I checked out. They also explained that I could’ve been someone trying to steal things by saying I got locked out but I had my room key & ID! They were rude, unhelpful, & I’ll never stay there again.

Check in was fast but the clerk acted like she didn’t want to be bothered and certainly wasn’t hospitable. Room was spacious and clean with a nice sitting area that had a fold out bed. Bedding was clean and fluffy, mattresses were a bit stiff for our liking. Pool and spa were clean, although a bit small. Overall we had a great stay.

Great room comfortable clean and big

The service and suite were great! We had a late arrival and the staff was welcoming and ready for us when we arrived. The suite was great for five adults - will definitely be looking for Spring Hill Suites for future travel. Thank you!

the room was nice and clean, the breakfast was good, but in the night it was very loud, so I slept very bad.