L'Empire Paris

Reasonably priced hotel, comfortable and conveniently located with very good breakfast varieties in Paris. Well recommended!

I really recommend this hotel, despite the public transport strike, I was luck to stay in a very good location with easy access by foot or metro, a line 1 metro station (automatic) is close to the hotel. The attendant Sonia whose speake Portugese treated us in a very friendly and cordial manner.

Fabulous stay at this perfectly located gem of a hotel. Carmen on reception and Ricardo on everything else deserve a special mention. They really helped us to enjoy our stay, recommended restaurants and were generally lovely!

I stayed in this hotel for three nights and left covered in bites and rashes all over my body (included pictures of just my arms with this review). This was during the winter in Paris, so I was wearing 3-4 layers every time I was outside and my skin was not exposed except in the hotel room. I complained to the hotel staff and sent an E-mail with pictures of my arms and back. The front-line manager spoke to me on the phone and said that he “trusted me” but that he is unable to process a refund because I booked through hotels.com. I called hotels.com and they said they would speak to the manager directly, because it is not true that they cannot process refunds just because it was booked through hotels.com. During that call, the hotel manager denied that anything could have been wrong with the room and denied any type of compensation. I called the hotel back and they claimed that they performed a check for bed bugs but did not find anything. I told him that the sheets were changed once during my stay and it could have been a problem with the sheets on a previous night. He said these were sent out to an outside laundry company and they were unable to check them. After days of back and forth with the manager and his manager, they offered me a nominal 50 Euros on the condition that I would not “write any review on any social network”, which I refused. Save your skin and save yourself a customer service headache by staying somewhere else.

An excellent hotel in a perfect location: 5 minutes from the Louvre, and from numerous bars and restaurants. A minor problem with the room-cleaning service was rectified instantly and happily by the day manager, who was outstanding.