Bridges Bay Resort – Arnolds Park

This is a nice resort motel, there is a great selection of local eateries. We did have a problem with the bathtub draining slowly and it too two trips to the desk before it was fixed.

Hotel was great - clean and great access to lake with exception restaurant. However a few things could be improved: the patio had tons of cobwebs and looked to have some moisture control issues (possible mold around door frame?). Also the lighting in the room was terrible and the bathroom sink drained very slow.

excellent rooms waterpark

Hot tub broken, online shows beach-there was no beach. Online showed volleyball court, there was no court. Website was misleading.

Our first day there, we had a lot of issues. Our fridge had to be swapped out 3 times, our AC wasn't working and our sink was backed up. The maintenance man was amazing, he was so helpful and kind and ready to make sure everything was fixed. The general manager on the other hand, was not so great. He got very defensive when we aired our grievances and didn't offer anything to help make it better. He never checked in on us after the fact to make sure everything was fixed, he had no customer service skills at all. The cleaning people made up one bed, but not the other. We called the front desk for more trash cans, and they told us to look outside our door to see if we could see the cleaning cart so we could go ask them. When we said they weren't there, the girl said she'd bring some in 20 minutes so we just had to go down ourselves to get them. The whole staff, besides the maintenance guy, were hard to work with and not customer service driven one bit. It's a great location, but I would think twice about going back.