Earl's Regency

Room good, food good but a lot of the staff were useless. Often saw many staff members just standing around chatting when guests needed assistance. 3 guys outside the hotel just standing around, not helping guests in and out of cars. I saw 2 bellboys just sitting down chatting watching on as an old couple struggled with their luggage. I tried to check out and had to wait 5 minutes for 1 guy to finish on the phone - absolutely fine were it not for the 6 staff members next to him just standing around chatting too busy to help me. Also, they don't have a pay out service which is inconvenient for business travel when I don't have cash. A couple of the staff members were great though.

Gentle staff. Good food. Location is good and the property is neat.

The managers The Reception The Staff The Room Facility

Check in was really long after initially saying they couldn’t find my reservation. Rooms and the bathrooms had pungent smell and courtesy of the staff is not acceptable for the star rating that it has

Nice river and city views. Very noisy party going on under our room in courtyard. Called down to front desk and was told it had already been brought to the duty managers attention and would stop immediately. An hour later still loud music from the party was still going. Had to call again to be told it would be shut down in another half hour. Was not offered any competition or sympathy?

I wouldn't say it's a 5* hotel, as the rooms are a bit tired, however, it's an amazing value for the price. Very good breakfast as well. If it rains, there is not much you can do around or in the hotel.

Its not bad abit outdated but your getting what you paid for. Staff are very friendly and always try and help

Overall the stay was very good at Earl's Regency, however it is undeniable that the hotel needs a refurbishment and is very dated. The restaurant and food is what made the stay even better for us, it was some of the best food that we had in Sri Lanka which is really impressive as it was a buffet. The man who worked in the hotel shop was a little bit pushy and asked repeatedly if we would visit the store which was quite annoying. Overall the staff were good.

Ok for one night. Cumbersome walking from the reception to other wing

The food really lets this place down. No a la crate just very average buffets in not very pleasant surroundings.