Hacienda El Santuario San Miguel de Allende

Great stay, service and breakfast was excellent! Loved the l’occitane shampoo!

Everyone was very attentive, from the bell hop attendant, registration staff, housekeeping and waiters at the restaurant. All went above to the services they provided. Breakfast was great. Location was great.

Super cute property and room. It is a little noisy though.

It’s a beautiful property in a perfect location with excellent service and amenities. I will miss their delicious breakfasts in the tranquil courtyard.

What a lovely property and an overall enjoyable experience. I only wish I had the time to extend my stay. They truly made me feel like a guest in their home. I'll be back! Michaela

Great place and great location to stay in San Miguel de Allende. The team in general provides very good service. Breakfast is ver well prepared and the variety includes delicious Mexican typical dishes.

Nice property in historic town. Walking distance to restaurants and sightseeing. .

We booked and paid for the highest room category but didn’t get the room we paid for when we arrived. The room we were given was small and looked NOTHING like the room we’d booked online. Changed rooms the next day but still didn’t get the room we’d originally booked online. Our new room had no private outdoor space, which the room we’d booked online clearly did. We were exhausted from our travels and, since the hotel stat wouldn’t offer us the room we’d actually booked, we took what they gave us. Big mistake. Our new room was on the first floor and SO loud. Every morning of our vacation we were jolted away by noise - screaming kids, music played from the nearby speaker, staff and hotel guests loudly talking, guests eating breakfast on the patio right outside our room, moving stuff up and down the stairs (luggage etc) - and we couldn’t go back to sleep. It was so disappointing and felt like a total bait and switch. Ruined our vacation. Front desk staff was generally not helpful. Most of them - especially the girl and young guy - seemed like it was their first week on the job and were totally confused by simple requests (like to call a taxi or help make a restaurant reservation). At check-in they forgot to provide basic information and instruction like if you want housekeeping to come then you must leave your key at the front desk - so we were really confused when housekeeping never showed. So much more went wrong. Felt like we were scammed on the room. Do not recommend.

Hotel is just OK. Location was excellent, but is was a chore to find someone that spoke English well. The temperature I San Miguel was chilly and the breakfast area was unheated. After a lot of hassle they finally found a portable heater. But it was a hassle. The breakfast help could not speak English and they did not have a printed menu, so you never really never knew what was available. Overall a mediocre experience.