The Ravenala Attitude

We liked 2 things: 1) cost that we paid to be in the area relative to other hotels; and 2) the size of the rooms (quite large). We were very disappointed with everything else. To start, Preet from the reception / checkin area was extremely rude and disrespectful to us. She needs to be removed from dealing with customers directly as she has no idea how to do this. There were lots of flies everywhere - at breakfast, at the dinner, at the beach BBQ, they are all over your food. The food options were also not good. Additionally, the sheets in the room were stained and the room was 15 minute walk from the reception. There were mattresses thrown in the hallways (dirty). All in, I would not recommend or stay here again - unless you just don’t have the money to stay elsewhere.

Not value for money

Great Sunsets, great restaurants, brilliant beach service, super big room with comfy bed. What's not to like!

Nice hotel, terrible service from the Duty Manager. Full review on Google and tripadvisor.

The Ravenala Attitude is the best all-inclusive resort that we've ever stayed at. The staff and management were attentive in every aspect of the property and services, including in the restaurants, on the beach, at the front desk, and in housekeeping. We highly recommend the all-in-all package. With five different all-included restaurants in the package along with a large assortment of included wines and other drinks, each meal was a treat, offering Italian, Chinese, Japanese, and Continental meal options. We'd recommend having at least one dinner at the Japanese "Lime" restaurant along the ocean. The waiter, Pritivee and chef, Nilish, were outstanding, and the marlin sushi was on par with that found in the famous Tokyo Fish Market.

Bills were disorganized. Rooms not ready on time. Meals really not great.

Unfriendly staff. Incompetent at check out. Bed was in bad condition old and lumpy. Birds outside room prevented me from getting sleep. Cockroaches in room. Cold expensive food at Riviera. Very disappointing

Cons - Smelly room and front desk staff did nothing at request to change room telling us that hotel was fully booked when other staff told us it was low peak and hotel was half booked. Staff at Boat house very knowledgeable, know their stuff and do their duty well. Restaurant hard to get in as they have small number of seating. Activities are plenty but a bit scattered and because the place is huge, hard to find out where cooking demo for example was happening. Beach nice but rocky. Overall good hotel. Some staff just need to learn how to take ownership of a request and see it to the end.

Very large, modern,spacious rooms. Beautiful. Service was very hit and miss. We were totally ignored at the beach bar when trying to order drinks one day. There was one person running the snack bar one day and he was overwhelmed. We were made to feel really in the way by wanting some lunch! Food very nice and most staff lovely. Oliver at the gym was great and the man working at the balcony bar!

The design of the resort and ambience of the place. The staff in all departments were excellent in tge services that they provided. We also loved the wide range of high qaulity eateries that were there. We ate at 8 of the 10 restaurants and all provided excellent food. We would definitely recommend this hotel and intend to return again, with our extended family.