BlueBay Grand Esmeralda All Inclusive

This is my second time at this hotel, facilities are damaged because of the hurricanes , so one of the main restaurants is closed, I stayed 5 days and every morning is the same buffet, so that’s boring , it is very hard to ride a golf cart, activities at the swimming pool are good, shows at night are great. Beach is clean.

OK stay. Nothing over the top. Neither the hotel or food are high quality. Terrible drinks, the worst quality selection of alcohol I’ve seen.

Restaurant and bars transport activity ocean and DJ

Staff very friendly, room very comfortable, beach clean and really nice and private

Pros: the Pool is big and clean. Food is tasty. La alberca está grande y limpia. La comida es buena. Cons: los cuartos están lejos de la alberca y restaurantes. Nuestro cuarto encontramos 2 cucarachas. Según es todo incluido pero si quieres pedir más bebidas oh alimentos al cuarto es un cargo extra. La gente de despierta alas 6AM para apartar camastros (que ni usan). Unos trabajadores te dicen fosa información. Me gusto ver que la comida del buffet no se desperdicia y los empleados pueden comer. Lo malo es que según cierra el buffet alas 11AM y alas 5PM pero media hora antes ya están recogiendo comida y los empleados empiezan a a servirse comida y no te dan chanza de servirse comida. Oh si quieres pedir algo más ellos ya dejan de atender antes de cerrar el buffet. Las bebidas son pésimas. De tantos pedidos no las preparan bien y ni lavan bien los vasos. No recomiendo este lugar. Cons: rooms are far away from pool and restaurant. We found 2 roaches in our room. You pay all inclusive and they want to charge you if you ask for drink refills or food in your room. By 6am all the chairs around the Pool are reserved with towels but you never see them being used. I liked to see that food is not wasted and they allow employees to eat from the buffetS however they say the hours end at 11AM and 5PM but every day 30-40 minutes before you seen food being put away and all the restaurant staff is serving their plates getting in your way and you stuck with nothing.

The food was very disappointed they need to have better cooks also better entertainment

Everything was fantastic except the beach. For that reason unfortunately I wouldn't come back.

Seeing the various wildlife on the property that is about it.

The rooms were outdated and not everything was functioning. The ceiling fan could only be adjusted with a screwdriver. Had maintenance come look at the air conditioning twice, to no avail. It only worked sporadically and leaked oil onto the floor which was very slippery! Another couple in our party had a nonfunctional air conditioner too. Our tv only got 4 sports channels while others had a wide variety of channels. The beach is in the process of being reclaimed because of hurricane damage and it is more like being on a beach at a lake than on the ocean.

The strength point of the BB Grand Esmeralda is the personnel, friendly, ready to assist you and accommodate your needs always. The services offered is a lot and all were well managed. The only things that we not enjoy was the beaches, the sea in this area wasn't clean due to sediments.