Westgate River Ranch Resort & Rodeo

A bit overpriced for the room...it was clean enough...except that there were a bunch of spiders and spiderwebs on the ceiling. Restaurant was awful ☹️ Everyone was really nice though!

Being that we are not Westgate owners we spent premium money for a Glamping experience for my nieces birthday. The pictures definitely were a far cry from the actual tent we stayed in, although comfortable and far better than tent camping. I felt it was missing that “luxury” feel that we paid for. We had a private bath - but the bath house hallway was not cleaned once while we were there. They said housekeeping doesn’t come bc of Covid but I felt the high touch areas needed to be disinfected. The hallway was also filthy from all the mulch and mud the rain brought to us. The rodeo was great. There is plenty to do but you better expect to pay premium cost for those activities. I personally don’t like to fell like I’m being “nickeled and dimed” although it was much more than nickels or dimes that came out of my pocket!! The staff was incredibly sweet and kind. I wouldn’t say they went out of their way though to go above and beyond. This was a one time trip for us to mark it off our list and we did enjoy making memories with our kids.

The summer may not be the best tome to visit but all in all the property has the potential to be much more than it was when we visited. Many of the amenities were closed “due to Covid” which was confusing because there were no mandated restrictions other than face masks at the time of our visit. We stayed in a room in the Lodge which was very run down and outdated. The price we paid demanded much more. The glamping, cottages and tepees would be the way to go. The staff was courteous but you could see they were frustrated with the rules and overreaction they were asked to enforce. We had fun but felt robbed of what could have been a great weekend.

The resort is nice with a lot of activities. The rodeo is a plus. Really looks like you are in a farm. The downside was the cleanliness of our accommodation, almost looked like it wasn’t clean between guests. Another thing is they just have one restaurant with limited ours and closest food place from there is 30min.

It’s a great place to go away if you like the secluded vibe, nature, small village feel, etc. I loved it! One thing is- have your expectations straight. The resources are limited- small store with essential items - convenience store type, Starbucks, and pizza/deli. I will bring food/ fruits with me next time for sure, because the closest town with grocery stores/restaurant is a good half hour drive minimum. Awesome for family time/picnics, bbq, biking around, camping too! Currently no horseback riding lessons, only short trail rides (45min)

Really nice place , but the customer services need some improvement. The lady that is renting boats was really nasty. She didn’t want to help our family. Bad customer services .

We stay in a Glampling and it was incredible. Everything was thinking to have a great outdoor experience without the typical camping inconveniences. Beds are very comfortable and air conditioning is a bless. The resort is beautiful and my teens have a great time doing all the activities like archery, Shooting range and those at the activity park. The only issues that we had it was at the marina were the person there was very bad attitude and was very rude when we asked for information and she really doesn't want to help us. The rest of the staff was great, very friendly and with great customer service. Definitely have a person with such bad attitude, that can makes your guest feels bad and unwelcome is a detriment for your resort.

We stayed in the Rail Club cars and it was wonderful. Only complaint that the adventure Park only opened at 3.00 pm and it rained every afternoon. So the kids could not enjoy the Adventure Park as much.

The location offered an mazing experience with plenty of amenities to do. The customer service was not matching the ambience. More than one employee was lacking patience and courteousness. I recommend additional training to take the service from good to great!