Best Western Orlando East Inn & Suites

The property is old and requires renovation.It was utilitarian only.

AC not very cool, bed very uncomfortable, only 3 pillows for a King size bed, toilet handle broken!

Typical midrange. But looks like some renovations are happening. Lobby is updated, new with China Virus precautions. Rooms seem recently updated, but are lacking finishing touches. Lighting fixture was exposed over sink, missing caulking around tub, no waste basket in room. ...and considering the current health issues, I wouldn’t expect to find a sticky spill of some sort next to the bed.

You get what you paid for. Plus very unfriendly staff. I never leave bad reviews but this place was pretty bad. I was visiting my daughter and wanted to stay closer to her apartment. So I booked one night on September 5. First of all, the gentleman who checked me in was extremely unfriendly. You expect some kind of interaction and friendliness. Not a word from him. Management needs to have a talk with this guy. The girl, who check me out next morning, did thank me for staying with them. Overall conditions were Ok... but I will not come back because of the way I was greeted. Will be visiting my daughter many times and will be looking for a place to stay with a friendly staff.

There for two days. On check in, the guy seemed bothered that I was checking in. Very cold. The hotel is old, should really be called a motel. The room was refurbished and decent. Wasn’t dirty but but even though it’s non smoking, it smelled like an ash tray. It was convenient for what I needed but like the old saying, you get what you pay for. Will not be staying there again.

Our first room had what seemed like mold on the ceiling. We we assigned a cleaner room and it was comfortable. Because our room was at the back of the hotel, we were close to several empty room or store rooms as evidence by piles of furniture. Not sure why we were placed way in the back where maintenance was busy working.

The hotel is in an ideal location. Right off of the main Highway. Todd at the front desk is amazing he is very helpful and accommodating. I will definitely be back!

Pretty good stay. Wish the pool was open but due Covid-19 it was closed down

Room was nice and clean and was updated. But I saw live roaches everyday of my 3 day stay.

I have already left a review with one of the office personnel and you can check their reviews w my name to show, Nicholas. Long story short, I was very disappointed with the overall experience of the stay. This needs to be resolved either by you or me, either way is fine and you can check my complaint record and see that it is accurate about the recent problems overall.