Super 8 Webster/Rochester – Webster

I have stayed here other times and was much nicer. They need to do a lot of work on it. The bathroom was not that clean, the carpet was old and worn. It needs an over haul. The staff were very nice & helpful. I don't think I would stay there again. It is to bad since the location is perfect for us.

We have stayed here before. THIS room was all hardwood floors. We are NOT hardwood people. We arrived 1.5hrs after check in allowed to check in only to find the maids had not been into clean yet. I stayed out of the way as my wife guided and helped the poor maid that crossed her path. After the maid left my wife continued to clean the room showing me everything they missed and the fact it was there a LONG time. (we did not rush them through the room) 20 years plus of professional cleaning... she knows what she is talking about. We think the hotel might be under new ownership.

Kind of seedy hotel. Garbage and dirty tossed shoes and clothes in entry way trash can. No elevator to 2nd floor? Its 2015! Bed felt like it was held up by 4 milk crates. Sink in bathroom was dirty on arrival. Shower tub would not drain. Sink stopper was broken and had to be propped up.Police patrols went by a few times so I take it this place harbors local riff raff.

This is by far the worst experience I have ever had staying at a Super 8 hotel. It started with the front desk clerk at check in who was basically clueless. When I arrived she is in an office on a cell phone conducting a loud personal conversation. When she did get around to me she could not figure out how to get a room assigned to me in the computer system. She called someone on the phone to help her. She finally gets a room assigned but a short time later has to come to the room because she forgot to have me sign the check in paperwork. A couple hours later I have people trying to enter my room because they too have been assigned this room. Very annoying to say the least. At check out the am clerk could not find paperwork under my room number but checking by my name found it under a completely different room number. The room was very noisy both from the outside and from the herd of elephants that must have been in the room above me. I complained to the afternoon clerk about the herd of elephants but did not receive much of a response. Although this hotel was close to the family I was visiting I will not consider it an option in the future. The room was clean but had an old mildew smell. This is the first time I have had a negative experience with a Super 8 hotel.

We were visiting our son who lives in the area. Good place if you just need a place to sleep. When we checked in the desk clerk checked our room before finishing the check in process. Our room was not ready so she gave us a king size suite in it's place at no additional charge. Very good customer service!! We ate breakfast at the Nutcracker Family Restaurant just down the street - huge portions - very good.