The Westin New York at Times Square

Location was great and the hotel was beautiful. We the staff was very nice. We had to request extra washcloths and shampoo to accommodate the three of us, and it took a while to get those items- 20 minutes or more.

It was an amazing hotel! In Times Square and the Theaters!!

Late check out was appreciated and was not an issue at all like at most hotels. They also held our bags so we could continue into Times Square.

My first time here was great. This second time, the staff didn't explain things as well. So I had to end up calling them multiple times to get everything I wanted to know again.

They where able to extend out check out by one hour

I would have appreciated knowing that the “resort” Or destination fee was already included It was not explained to me very well. I missed out on taking advantage of it.

Overall very good experience. The hotel is in a very good location and worth the price.

Having to pay a $30 "Resort Fee" forcing you to spend money in their restaurant, The Foundry. It should be renames The Founder. First night, only ONE waiter working the floor. Had to wait nearly an hour to get our food. Literally threw the silverware on our table and disappeared. The next day, HAD to eat there again because that $30 fee was shoved down our throats. This time thought we had plenty of time for a quick lunch before a theater matinee. Again, I had to chase down the waiter, (the same one from the night before) to light a fire under him otherwise we were going to be late for the theater. (one block away). Food was very good; service was terrible because the dining room was understaffed. My background: I am a retired Executive chef, CIA graduate, with a Bachelors degree in Hotel & Restaurant and Travel Management.I know the Corporate Chef of Starwood Hotels personally. Hotel was great; restaurant terrible service.

The hotel itself is not bad but there are some things I didn’t like : the free WiFi is very bad and almost didn’t work also the only refrigerator at the room is full of snacks and drinks for sale and is not available for personal usage and there is no microwave at the room.

It was a terrible place to stay! I will never again in my life stay there! I knew my flight was going to be late so I called ahead to make sure they had my room available they said they put a note in there and my room would be ready. Got there and it wasn’t available. I had to stay in a regular room when I had an upgraded room with a view. The sockets in the room didn’t work, the dresser drawers didn’t work, they charged me for stuff I DIDNT take out of the mini bar, ordered room service and they sent up the wrong food, and the most annoying part of it all is they key cards never worked! We had to get new cards about 10 times in 4 days, and even then they still didn’t work! The staff was horrendous! Absolutely disgusting! There was only one staff member that did his job well! Wish I would have caught his name to give him the credit he deserves! I could tell many stories of the terrible staff but this review would be 10x longer than it already is! SPEND YOUR MONEY SOMEWHERE ELSE!