SpringHill Suites Orlando Lake Buena Vista Marriott Village

I was disappointed when I showed up to the hotel, because we have stayed at this hotel many times with my family, to discover we were NOT getting to stay at the Springhill Suites, but in fact, we were being required to stay at the Marriott Courtyard. We expected to be in a spacious room with two TV’s and a large couch, two end tables, an extra sink, and a free hot breakfast each morning of our stay. None of these things were present. We KNEW exactly what to expect with the SpringHill Suites room, that’s why we booked it. We were told we were going to have to pay $17 a day for parking, which was reduced upon check-in, but we still paid for parking. We were on this trip due to the one year anniversary of my husband’s death, and to be blindsided by these things simply made our stay have a sour taste in our mouth the entire tome. We had to pay more money than we budgeted due to having to purchase breakfast each day. Disappointing. Probably will not use Hotels.com again. So discouraged after sending many of our friends to this site as Annual Passholder to Disney who come to Orlando often.

Great corner room with a lot of space for me and my family, the beds were very comfortable and the staff was super helpful and friendly!

Not at all what was advertised, ended up in a completely different room and building. Not happy.

It was quite the disappointment. The walls are quiet thin so we heard every move the people made next to us. We had adjoining rooms and their kid would open and close their side door. Their baby cried uncontrollably for over 30 minutes. The front desk was finally able to get them moved after we had volunteered to move rooms. All of this happening after 10pm. This morning the entire hall way smelled like marijuana. Since my wife is pregnant this wasn't ideal for us. The sheets had some stains on them and it didn't feel like they did the best they could have with Covid cleanliness.

when I booked the hotel with said that the breakfast was included. When I got to the hotel the counter personnel told me that no breakfast or amenities were open. Which I could understand given the Covid-19 situation. But your website advertise breakfast included. Also, due to low employees in the hotel. I found the hotel not to clean.

Very friendly staff and very clean. Most amenities were closed due to Covid-19

Good and comfortable stay. Relax weekend with the family.

I booked SpringHill Suites but I end up staying at the Marriott Courtyard instead. SpringHill Suites ended up being shut down because of the Marriott consolidation of hotels. Never got the hotel that I originally booked. I was deceived and never got the room that I originally booked. Bad service from Marriott hotel chain

Nothing open, besides the pool! No breakfast as promised, no room service, no cleaning the room every day. We were never informed in advance of this changes. We understand what is going on with COVID - 19, but we should have gotten a call from the company in advance. On the positive side, the few employees available were very friendly and helpful.

Even if we had to switch hotels within the village, they were very nice and considerate. Clean and organized and will stay there again.