Mercure Grand Jebel Hafeet Al Ain Hotel

We had a great stay. The hotel was one of a kind, located on top of the mountail (Jebel Hafeet) and in fact quite fresh - even chilly at night time, in December. (Can't wait to visit it in summertime for a break from the scorching heat of the "lowlands".) I found the staff very (VERY) professional. Ms Thereza and Mr Ali in particular, but also the excellent chef at Belvedere restaurant, the manager and all the staff at breakfast whose name I cannot recall, made it a great stay over Christmas day 2020. (The Christmas dinner and also a quick lunch we had the following day were excellent, quality- and taste-wise; frankly so, for our often too demanding European palate :-).) I had read various negative reviews before coming here, and almost cancelled our booking because of those, but quite honestly, I didn't find a glimpse of a negative experience or a point to raise, asides what cannot be helped: anti-Covid19 measures that made breakfast a race at peak hours (nobody's fault) or the night chill that sometimes prevented us from enjoying our drinks till late on the great balcony at Al Khayma café (still, the staff did their best to accommodate any request we had, any given time.) Same goes for the reception staff at the lobby, and for the room catering staff. We will certainly visit this place again. Two couples and a child, for this matter. From Europe.

We had to leave one day early Breakfast:i feel safe distancing was not followed as the restaurant was fully packed so we decided to skip the breakfast Service: My wife asked if she can go outside to the outdoor and she was told it was closed... to discover the next day it was open hotel: very outdated! We felt a very unease feeling with bug bites! We decided to leave one day earlier although we paid for it.

I am hotels.com gold member, was told I’d get a free upgrade, I did not. Was told the hotel was full, it was not. Was told the pool bar was open, it was not. The staff at the pool and restaurant were the least attentive staff I’ve ever come across. Breakfast served in cramped room with no ventilation. Had to ask to keep the doors open. Extremely high covid risk. Hotel it’s self is dated by 30 years, needs major investment. Apart from the view it’s a terrible hotel.

The room was clean but a bit run down. There was mould in the grout in the bathroom but the bed and facility’s were very comfortable. There didn’t seem enough staff for the amount of people and many of the facilities were closed or cornered off eg ice cream shop, restaurants, children’s play area.

It was disappointed. I really think that the Hotel needs an overall maintenance. All that was good of our visit was the staff that tried to do everything to help us and was going out of their way to make the stay better. Food was not good at all. Rice was over cooked. Meat was overdone. If we order one thing we was served with something else. But most of all the hotel need to get attention and really the maintenance need attention. Toilets was not working proper. Ac problem. Noises of the water pipes in the evening. Paintwork But a big thank you to the staff

Good location on top of hafeet mountain . Rooms can receive some renovations. Swimming pool is nice

This hotel is one of the worst hotel in the world. The staff are unfriendly and rood The room is unclean i found a big yellow spot on the bed sheet, and when i ask to change it they said its normal like this its from the washing machine!! Really? The balcony is very small you can't set there only stand And the main reason to choose this hotel is for the view. The tv channels are not stable and all the time stops.

The great staff is the highlight of the Mercure. From check in to check out the staff was wonderful. We stayed one night on a Friday night and really enjoyed the break from the heat of Abu Dhabi. It’s at least 10 degrees cooler. The pool was refreshing and we really enjoyed the wind and the view at the mountaintop restaurant. All details were taken care of for us; as soon as we walked out to the pool the staff was arranging disinfected sun loungers for us. The food at the pool restaurant was great and we had both dinner and lunch the next day there. I had the chicken breast with grilled vegetables and for lunch I had the turkey club sandwich with fried shrimp. The prices are very, very reasonable. The Deluxe room (pool view) was perfect and spacious enough. Very clean, and the bed was very comfortable. The shower had a curtain and could use a redo but otherwise it was fine for us. The balconies are quite tiny, but we managed to pull the chairs out, sit and enjoy the sunrise with our favorite cocktails. The gym needs some attention though. The rower was not functional, and there are no disinfection hand wipes or towels to wipe down the machines and weights. I was able to get a quick workout in but would probably not return. There were quite a few other fun activities available like ping pong, mini golf and pool I noticed other guests playing and they looked like they were having lots of fun. We were able to walk up to the top of the mountain from the hotel and

كل شي ممنوع في الفندق فتحت كيس شيبس لبنتي علمسبح ع طول اجا السكيوررتي يققول ممنوع اي شي من برا حتى كوب القهوة او الشاي والاكل جدا جدا سسيء للأسف رحله غير موفقة المكان منقطع حتى سوبرماركت مافي ولا اي خدمات متوفرة