SHG Hotel Villa Carlotta

Great value for money, good parking, good location for car travelers, good breakfast.

Location of this hotel was perfect. The coffee was not really good !

i liked the breakfast buffet. the rest was a disaster. The first floor is old and broken down, not to say was dirty too. They need to change the carpets everywhere...the ground floor is deceiving because it is in relity pretty, however the rest of the structure remains stuck in the 1800 The pool is ok but was not opened the only sunny day we were there...

Poor service and poor facilities. Staff cold, no baggage service, room has 3 lamps, only one working, air condition control broken open - cannot adjust temperature, room telephone has no instruction for dialing out or calling reception, room service has no menu in the room and hi surcharge for room service, no coffee in the room and late cleaning service. Room is not insulated, can hear the family next door talking and playing late. Pool is far and uphill and closes early, don't wear elegant or loose sandals, wear running shoes for hiking uphill :). Breakfast by the busy main street. Staff confirmed the reservation to transfer breakfast to be on the lake at Hotel Milano but it's not true. It's not accepted there.

Lovely location,hotel was supposed to be 4star but I would say 3 star, it needed some TLC some of the staff were a bit miserable and the young bar man was very nice I’m sorry I don’t know his name

Firstly, the staff and service very good and very friendly and a special mention to Gioberto on the bar who worked hard to make sure everyone was looked after.The staff are the Hotel’s best asset 😀. We had some issues with a faulty air conditioning unit which they did swap out and addressed it very quickly. Unfortunately the new one didn’t work either but at least they tried. Overall the public areas are quite nice and we are in the restaurant one night which was good and not too pricy. There isn’t really many places to sit comfortably inside during the evening. They could do with making this a little more comfortable and welcoming and people would stay in the bar more. Overall the rooms were clean but very basic but to be fair for the price and location, this was the compromise you paid. Again compliments to the staff!!

Great bar - serves the best Prosecco in the area! Rooms are comfortable with big spacious bathroom

The property is quite old and no parking spots for everybody ( but you can easily find some in the area)

Accommodation needing modernisation, particularly room bathroom and balconies. Air con was very weak and hardly aerated the room at all, so sleep poor in high 30 degree temperatures. Hall carpets are worn and threadbare, uninviting first impression. Bar area is clinical, no ambience indoors and one barman on duty, so service poor. Outdoor seating area has fake grass, and mosquitoes were everywhere in it, resting, then biting, meaning you couldn't sit out in the evening. Swimming pool has no filter system in use, and looked greasy and dirty from suncream? Night porter unapproachable and seemed disinterested in the patrons. Breakfast and dinner were good. Maître D / Sommelier very knowledgeable. Best staff member, Rohan, the Maintenance Man, a true gent and very helpful.

I found the hotel to be very clean, friendly staff, great location with a spectacular view. Restaurant at the hotel was very good. I would definitely go back