Wentworth by the Sea, A Marriott Hotel & Spa

Check in from the start was fantastic. The wait staff at Salt was above and beyond. The hotel was clean, accessible and charming. Loved the stay and will be a returnee. Expected the best and got it!

It is not like a Marriott to play games with the description of services they list to get a reservation and what is then delivered along with some excuses. I booked 7 room nights with business associates and the little things that are important (morning brunch with extended conversations) ended up getting hijacked by whether the kitchen felt like it was a brunch morning (were there enough hotel guests) or serving off a menu (what we never bought, nor would have as going elsewhere provides variety). Daily housecleaning was extremely late (3:45pm) on a few rooms, at least one room was overlooked and I think twice. Apologies abounded but that's not the point. They are charging a premium but frankly, DoubleTree and others nearby deliver nice rooms too and don't promise the stuff that Marriott promised and hedged away from. Just not the Marriott creed if you ask me. Annoying with no need to be.

AMAZING!!! Outdoor hot tub is perfect even at 10 degrees outside. The spa is great - ask for Desiree! Salt Kitchen Restaurant is wonderful - pricey but worth it. Have the apps - scallops/prosciutto and the baked oysters. All dinners are delicious

I live in Boston and drove to the hotel for a romantic couples weekend. I was very disappointed by my experiences during and after my stay. In addition to some of the bad service that I endured during the stay, the biggest problem was that I was double-charged by the hotel after I left. When I checked out of the hotel I was given a statement with a charge for room service. The biggest shock came when I noticed a charge for over $500.00--a charge for a room that had already been paid in full through Hotels.com. What is even more disturbing is that I paid through Hotels.com with one card (Visa) and the hotel charged this amount on a different card (i.e., the AMEX that I used at check-in for "incidentals"). When I contacted the hotel, the front desk manager was professional and apologetic. However, the finance manager who made the invalid charge acknowledged the error, but was rude and defensive. My strong advice to anyone who decides to stay at this hotel--DOUBLE check your credit card statement when it arrives. I have used Hotels.com for years and this is the first time that I have ever been double charged for a room that was paid in full through the website.

It's always a wonderful time at the Wentworth. The kids love the pool and the restaurant/bar is delish!